Collections Officer

About us:
Spring Financial is a Canadian financial technology company focused on making every day financial services simpler, faster, and more accessible.
We build technology that helps Canadians build credit, save money, and access lending products without unnecessary friction. Our platforms allow customers to apply and manage their finances online, by text, or over the phone, making the experience convenient and flexible.
Since launching in 2014, Spring has grown into one of Canada's largest fintechs, with over 250,000+ product originations across credit-building products, personal lending, and mortgage solutions.
We're a fast-growing, product-driven team that values practical solutions, strong execution, and thoughtful collaboration. We give people ownership, trust them to make decisions, and focus on building systems that scale reliably.

If you're interested in working on real-world fintech platforms used by hundreds of thousands of Canadians, Spring offers the opportunity to make a tangible impact through well-built technology.

Job Overview: 

As a Collections Officer at Spring Financial, you'll be instrumental in providing unparalleled customer service while managing the full cycle of debt collection. We're looking for someone who can expertly navigate a high-call volume environment, find unique solutions for each borrower, and effectively collect outstanding debts.

You'll utilize an in-house CRM and an automated dialer system to prioritize outreach and execute departmental goals. If you're a tech-savvy individual with a knack for building rapport and a commitment to continuous improvement, we want to hear from you

NOTE: This is a full-time, permanent, on-site position in downtown Vancouver.

What You'll Be Doing:

• Providing unparalleled customer service at every step of the interaction
• Finding and implementing the correct, unique solution for each borrower
• Collecting outstanding debts from current Spring Financial borrowers
• Prioritizing and scheduling outreach for full-cycle collections
• Navigating an in-house CRM at every aspect of the collections cycle
• Executing department deliverables with the use of an automated dialer system

What You Should Already Have:

• 3+ years collections in a consumer finance environment
• Ability to excel in a high-call volume environment while managing a busy queue
• Proficiency in Microsoft Excel for data tracking and analysis.
• Exceptional verbal communication skills (active listening and speaking clearly are requisites for success in the position)
• Aptitude for building rapport with customers
• An open-mindedness to learning how to improve and adjust the ways you communicate
• Tech-savvy with a thirst for learning new programs and software

What We Will Give You:

• Competitive annual salary ranging from $50,000 to $55,000, reflective of experience and impact. + Bonus
• Comprehensive benefits package, including extended health, dental, and vision coverage — with 100% of monthly premiums covered by the Spring.
• Transit-Friendly Employer (Transit allowance).
• A modern, collaborative workspace in the heart of downtown Vancouver.
• Ongoing career growth opportunities.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together

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Please note: Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to learn more about your experience and answer any questions you may have about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone.

Thank you for your interest We appreciate your time and look forward to reviewing your application