Finance and Customer Service Clerk, Rideaucrest Home

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
Reporting to the Supervisor of Finance & Administration, the Finance & Customer Service Clerk is responsible to provide first point-of-contact to the public in collecting and processing a variety of resident and vendor payments including resident accommodation fees, trust account transactions, and external vendors payments, on behalf of residents and the corporation, using various financial systems. The position provides superior customer service by responding to inquiries and investigating discrepancies.

Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue, and updating spreadsheets for upload into the corporate financial management system.

The Finance & Customer Service Clerk will also liaise with both internal and external customers to provide customer focused service to ensure positive representation of the values of the City of Kingston.

KEY DUTIES & RESPONSIBILITIES
As Finance & Customer Service Clerk at Rideaucrest you will be responsible for accounting processes and providing customer service including but not limited to:
Liaise with internal and external customers for accounting related purposes and documents including deposit summaries and invoice payments

Process a variety of customer payments received in person, by mail, or over the phone.

Process accounts payable, accounts receivable, cheque requisitions and record cash receipts

Prepare and reconcile weekly bank deposits

Manage and reconcile resident trust accounts

Review and process entries in electronic resident database

Prepare and process admission and annual resident rate reductions through the Ministry of health database

Manage mid-month electronic bank transfer and reconcile non-sufficient fund transfers.

Provide quality customer service while responding to public and internal inquiries, concerns, and investigating discrepancies

Maintain data and conduct regular reviews/audits of work to ensure accuracy and integrity

Perform month end and year end working papers, reconciliation, and adjustments

Perform administrative functions, manage records and office systems including filing, storage, and purging

Other duties as assigned
Qualifications, Competencies
Minimum 1-year diploma in office administration or equivalent

**2 years experience including**:

- One (1) years’ experience handling cash and completing high volume of financial transactions and financial/accounting experience in a computerized environment
- One (1) year recent and relevant experience in providing customer service

Work experience in a Health Care setting strongly preferred

Working knowledge of Financial Management System and PointClickCare software will be considered an asset.

**Must demonstrate corporate competencies**: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands
Strong organizational and customer service/administrative skills

Ability to perform in a fast paced and demanding work environment

Demonstrated ability to interact with seniors in a caring and respectful manner

Ability to maintain confidentiality

Typing at 40 wpm (tested)

Proficient with Microsoft Office Outlook, Excel, and Word at basic level (tested)

Strong attention to detail with good mathematical skills and a high degree of accuracy

Proven interpersonal skills and a team player

A confident self-starter who can take initiative and meet deadlines

Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.

Proof of full COVID-19 immunization receipt (2 doses)

Proof of immunity to communicable diseases

Proof of recent screening for Tuberculosis (TB)
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.