Cruise & Transportation Coordinator

**ABOUT US**

The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented Pre Departure Services Consultants to join our team in helping to continue to set the benchmark in the industry. If you are wanting to kick-start your career in travel, this is the perfect opportunity.

APT Vancouver is currently looking for a Transportation Coordinator, North America. The Transportation Coordinator is responsible for making sure APT’s and Travelmarvel’s meet & greet, transfer and cruise operations in North America are delivered according to agreed customer service targets, customer expectations and in the most efficient and cost effective way.

**THE ROLE**

**Airport and Transfer Operations**:Coordinate all arrival and departure transfers for APT’s and Travelmarvel’s guests in North America in a timely, efficient and cost effective manner; including issuing, proofing reports, liaising with vendors/third party operators, and APT/TM departments, and overseeing on site operations.

**Cruise Operations**: Coordinate all cruise operations for APT’s and Travelmarvel’s guests in North America, focusing on Alaska and Eastern Canada/US Cruises, in a timely, efficient and cost effective manner; including issuing, proofing reports, putting travel documents together, liaising with vendors/third party operators, and APT/TM departments, and overseeing on site operations.

**Training/Performance Management**: with the support of the Crew Coordinator, train all Cruise Liaisons (except Continental US), Meet &Greet Staff and third party operators on APT/Travelmarvel’s standards of delivery; review and update the Cruise Liaison’s Manual; participate in the Annual Director and Cruise Liaison’s training; monitor their performance during the season, provide additional training as required.

**Quality Control**: Monitor relevant Customer Service Targets, especially for Cruise Operations, to ensure agreed targets are met or exceeded; take corrective action when necessary; observe and supervise operations on site whenever possible; support other department with administrative tasks such as general tour set up, contracting, itinerary checks etc.

**ABOUT YOU**
- Highly organised, detail orientated and with good problem solving skills
- Capable of multitasking, working under pressure and in a fast-paced, changing environment
- Have the ability to communicate professionally with people of all ages and all backgrounds
- Able to work independently, to be part of a team and to lead a team
- Have excellent computer skills, in particular word, excel, outlook; reporting and documentation skills
- Have experience working in the Travel/Hospitality Industry
- Have knowledge of tourist destinations in Canada and Alaska and North America, and of APT/Travelmarvel Products there.
- Have experience dealing with customers from Australia, New Zealand and the UK - including face to face.

**Important**:

- Due to the cruise schedule, this position will require working Tuesday to Saturday during the season (May to September).Overtime and other week end work might be required on occasion.
- During the off season, the position will revert to Monday to Friday, and there is flexibility to work mostly from home if desired.

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- GENUINE SERVICE - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- BETTER TOGETHER - We are better when we connect and collaborate, valuing all opinions
- FOR TOMORROW - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- CELEBRATE THE MOMENTS- We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

Do you want to be part of a fantastic and dedicated team with great company. Then, if this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.