Cruise & Alaska Land Coordinator

1 week ago

Vancouver, British Columbia, Canada APT Travel Group Full time

THE ROLE

Are you a detail-oriented professional who thrives in a collaborative, fast-paced environment? Do you have a passion for customer service and ensuring operational success? We are looking for a
Cruises & Alaska Land Coordinator
to join our North America Operations team in Vancouver and help keep our operations running seamlessly.

Reporting to the Regional Operations Manager, you will play a key role in ensuring APT's and Travelmarvel's Cruises cruises and cruise-tours are delivered according to customer expectations and agreed service targets in the most efficient way.

Key responsibilities:

  • Revising pre-season documents for Crew and guests
  • Preparing documents for the Cruise Liaisons and Tour Directors
  • Coordinating onboard events and land reservations with HAL
  • Responding to enquiries from Crew, International Tour Administration, Product, CSC, Docs about day to day operations
  • Monitoring the quality of the experience delivered on Cruises and on Alaska Land tours to our guests

ABOUT YOU

  • Highly organised, detail-oriented and with exceptional problem-solving/analytical skills
  • Capable of multitasking, managing time, prioritizing, working under pressure and in a fast-paced, changing environment.
  • Sense of initiative and willingness to learn and aid team members and other departments.
  • Able to communicate professionally with people of all ages and all backgrounds.
  • Excellent computer skills, in particular Word, Excel, Outlook, PowerPoint, Sharepoint, Teams etc.
  • Knowledge of tourist destinations in Canada and Alaska, and of APT/TM Products there, an asset.
  • Experience dealing with suppliers and/or Crew an asset.
  • Experience having worked on cruise ships and/or living/working in Alaska an asset

Note: This position requires a Tue-Sat schedule between May and September due to the Cruising Schedule. Due to the seasonality of the business in North America, overtime work might be required during the summer season (March to September) and will be offset by flexible/in lieu hours in Winter. All overtime must be pre-approved by the Director of Operations.
WHAT WE OFFER

  • Flexible workplace culture with hybrid working model based in our Vancouver office
  • Experience our products with familiarisation trips, including discounted travel for you, your family and friends
  • Chance to give back through our One Tomorrow Foundation
  • Learning and development opportunities
  • Access to our Uprise Wellbeing program
  • Great team environment throughout the company

OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

  • Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
  • Better together - We are better when we connect and collaborate, valuing all opinions
  • For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
  • Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

TO APPLY
Ready to Make an Impact?

If you're ready to bring your expertise to a growing team and contribute to operational success, we want to hear from you

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