Customer Care Representative

1 week ago

Toronto, Canada Kidz Kare Full time

Kidz Kare is a one-stop resource to support parents on their journey in raising healthy, happy and knowledgeable individuals.

We are looking for a customer-oriented service representative to act as a liaison, provide service information and resolve any emerging problems that our clients might face with accuracy and efficiency. The objective is to ensure excellent service standards and maintain high customer satisfaction.

**Responsibilities**:

- Effectively manage large amounts of incoming calls
- Generate and track sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Complete tours of the centre with new families interested in enrolling
- Support classrooms and Front office team as needed
- Other duties as requested

**Requirements**:

- Previous Customer Service Experience
- Strong phone and listening skills
- Personable and ability to adapt/respond to different types of clients
- Excellent communication skills
- Organized and dependable
- Ability to multi-task and prioritize
- Great time-management skills
- Familiarity with Microsoft Office

**Above & Beyond**:

- Knowledge in Early Childhood Education
- Familiarity with CRM systems and practices

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site childcare
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have at least 2 doses of the Covid-19 Vaccine?

**Experience**:

- Administrative: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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