Restaurant Manager

As a key member of the restaurant’s leadership team, the Restaurant Manager supports the team and leaders, ensuring smooth operations and outstanding guest service. This role focuses on coaching the team, managing daily operations, and helping drive financial success. The Restaurant Manager ensures a cohesive and engaged team that delivers high-quality hospitality, thriving on the excitement of daily operations. They are dedicated to service excellence and enhancing the guest service journey.

An energetic professional with a strong commitment to hospitality. They possess refined guest service and leadership skills, ensuring thoughtful experiences for guests. Intuitive and detail-oriented, they anticipate needs and create meaningful moments. The Restaurant Manager balances cost efficiency with service enhancement, driving continuous improvement and operational success.

**Key Accountabilities**:

- Service & Operational Excellence
- Manage day-to-day restaurant operations, ensuring exceptional guest service, efficient staffing, and operational follow-up.
- Serve as a visible and approachable presence on the floor, connecting with guests, providing hands-on leadership, and managing the guest service journey to reflect core values of Quality, Kindness, Collaboration, and Perseverance.
- Ensure steps of service are executed to standard, proactively observing team and guest interactions to identify and address potential issues.
- Address and resolve guest complaints promptly, reviewing online guest feedback to identify trends, and implementing training or process improvements to enhance service quality and guest satisfaction.
- Assess guest experiences, gather feedback from both guests and team members, and following up on incident/accident reports to ensure accurate documentation and timely resolution.
- Ensure proper opening and closing procedures, including cleaning checklists and required tasks, are followed consistently.
- Maintain department office organization and efficiency, ensuring all files, records, and administrative tasks are up-to-date and accessible.
- Ensure the restaurant remains competitive by recommending new service, bar or menu enhancements.
- Review labor and staffing levels throughout the week to ensure all positions are effectively covered.
- Provide leadership support and coverage during vacations or staffing gaps, ensuring service continuity.
- Ensure team members are fully trained on menu details, enabling them to confidently discuss menu offerings and enhance the guest experience. Working closely with the back-of-house team to address allergies and dietary restrictions, ensuring guest safety and satisfaction
- Participate in front-of-house menu change launch process, including culinary and bar updates, ensuring smooth transitions and proper communication with the team.
- Oversee asset care and maintenance follow-ups to ensure timely resolution of issues and communicate any maintenance needs to the team.
- Ensure compliance with health, safety, fire protocols, cleanliness standards, and act as a Health & Safety Representative, including incident/accident reporting and maintaining first aid certification.
- Manage the Responsible Service Plan to ensure it meets and exceeds AGCO requirements, implementing policies and training to maintain the highest standards of service and legal adherence in all F&B operations.
- Fully comply with federal, provincial, and municipal regulations related to health, safety, and labor requirements, ensuring department standards are met.
- Demonstrate commitment to skill development, taking action to accomplish professional goals.

Team Leadership
- Participate in the recruitment and selection process to attract and hire top talent, partnering with the People & Culture team for a smooth onboarding experience.
- Work with the leadership team to create and implement training and onboarding plans, including 6-8-week check-ins to ensure new hires are set up for success.
- Run department orientation for new hires, ensuring a successful start and aligning with operational goals.
- Delegate tasks effectively, mentoring team members to embody a strong service culture, set high performance standards, and develop necessary skills and leadership capabilities.
- Provide regular coaching, performance management support, and training on equipment, products, and service standards to ensure team success and compliance.
- Participate in weekly schedules that balance labor budgets with team member requests, ensuring efficient staffing levels.
- Maintain strong communication between BOH and FOH to ensure seamless service, timely execution, and alignment on guest expectations
- Lead pre and post shift meetings, ensuring clear communication of expectations, updates, and goals for the shift ahead.
- Approve daily labor and time-sheet records, including P&C forms, to ensure accuracy and compliance.
- Participate in hourly performance reviews and one-on-one meetings, providing fe