Resident/client Care Coordinator

Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

**Come work with us**

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

**Connect with us**

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

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Detailed Overview:
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Resident/Client Care Coordinator provides clinical supervision, guidance and support to nursing and nursing support staff and coordinates clinical team members within the assigned unit(s). The Resident/Client Care Coordinator has responsibility for the day-to-day operations of the assigned area(s) and supports/participates in change management, quality improvement, risk management, policy, program, research and/or regional activities.

**Responsibilities**:

- Applies established criteria and prioritizes activities related to residents/clients and ensures individual care plans are developed and implemented to meet the ongoing needs of residents/clients, in collaboration with the other clinical team members and residents'/clients' families.
- Supervises nursing and nursing support staff, observes work and corrects where necessary, assigns and adjusts work assignments, schedules staff, monitors and recommends staff hours of work, including overtime. Coordinates the work of the clinical team overall on a day-to-day basis; monitors the quality of care and the safety of residents/clients and takes corrective action as appropriate.
- Supports quality resident/client care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out resident/client/family education regarding chronic illness, palliative care, etc; acts as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
- Participates in or leads the investigation of complaints by residents/clients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
- Initiates/leads/supports plan of care conferences and rounds for the purpose of optimal resident/client care management according to best practice; disseminates information to nursing/nursing support staff and other members of the clinical team.
- Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives and may contribute to the achievement of the learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
- Participates in the orientation of new staff and provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
- Participates in change management, quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, and conducting safety audits. Supports te