Hotel Security

2 weeks ago

Red Deer, Canada Red Deer Resort & Casino Full time

Under the direction of the **Security Manager**, the **Hotel** **Security Associate**is responsible for providing a safe and secure environment for associates, guests and patrons of the Red Deer Resort & Casino. The Hotel Security Associate must be detail-oriented and thorough in report writing, which will ensure that any issues are addressed and corrected immediately. The day-to-day of a Hotel Security Associate can range from dealing with small guest annoyances to dealing with urgent, hotel-wide emergencies.

**Essential Duties and Responsibilities**
- Ensure the safety of the hotel, guests, and associates.
- Research and report any incidents in accordance with the standards of the hotel.
- Perform interior and exterior patrols of hotel property and be a visible security prescience while on duty.
- Escorting guests where necessary (e.g., if they are intoxicated and need to go to their room or if they are lost)
- Responding to calls when colleagues need assistance
- Participation and compliance with mandated Hotel and OH&S policies and procedures.
- Greet and communicate with Hotel Associates and guests in a positive and respectful manner.
- Follow Health and Safety practices at all times.
- Performs other duties as required

**Education, Qualification and Requirements**
- Minimum of 2 (two) years of customer service experience preferred.
- Minimum of 2 (two) years of security experience is preferred
- Certification or completion of courses dealing with De-Escalation of Situations and other relevant courses
- ProServe and Protect Certification.
- Certification in First Aid Level “C” with AED is preferred
- A high level of responsibility and ability to work well independently with mínimal supervision;
- Ability to be a team player who possesses excellent interpersonal and leadership skills;
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions as required;
- Commitment to provide excellent service and exceed guest’s experiences;
- Professional grooming and presentation;
- Proven and effective communication skills, both written and oral;
- Must be fluent in English, both written and oral;
- Required to provide an updated and satisfactory Police Information Check and Drivers Abstract;
- Experience in all aspects of customer service
- Guest oriented with a sincere, helpful, caring and friendly personality;
- Must be fluent in English, both written and oral.

**Work Environment**
- Walking for long periods of time to cover extended distances throughout the hotel;
- Performing repetitive work;
- Frequently lifts and or carries up to twenty-five (25) pounds;
- Occasionally lifts and or carries up to fifty (50) pounds;
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills;
- Ability to reach hands and arms in any direction and kneel, bend at the waist and repeatedly stooping;
- Work environment is primarily inside, with the occasional requirement to walk the outside premises of the hotel.
- Exposure to varying temperatures, hot to cold, dust, loud noises, and irate guests;
- Flooring can be concrete, tile, carpet, cement or gravel when walking outside.

**Hours of Work**
- The hours of work for this position will vary depending on operational requirements but will include early morning, evening and late night, nightshift, as well as weekends and holidays.

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