Member Services Assistant

1 week ago

Victoria, Canada Kwench Full time

**The Opportunity**

**Key Duties**
- Act as the first point of contact at the club by greeting and assisting all members and guests in a manner that is inclusive, welcoming and authentic
- Support business development and member sales, carry out site visits with prospective clients and assist with member onboarding and offboarding
- Responsible for opening and/or closing duties of the club
- Assisting the Member Services Team with boardroom booking inquiries
- Preparing and serving coffee and tea service to members throughout the day
- Ensuring the club is clean and presentable at all times
- Serving alcohol from our KWENCH bar on an as-needed basis

**What We Look For**
- 1+ years of customer service experience in a fast-paced environment
- 1+ year of experience in an administrative role
- Accounts Payable experience is an asset
- Serving It Right Certification is an asset (or willing to get the certification)
- Personable and a genuine people person
- Self-starter, able to take initiative and work independently
- Ability to adapt to a fast-moving environment where responsibility and deliverables may change
- Excellent organizational skills, someone who is reliable and accountable
- Available to work full-time (30+hrs/week) with flexibility to work mornings, days, evenings and weekends

**What to Expect When You Join KWENCH**
✔ Competitive salary and total compensation package
✔ Employer paid extended health and dental plan for full-time staff
✔ A socially responsible and inclusive culture
✔ Locally owned and operated
✔ Female-owned and operated
✔ In-house training and certifications
✔ A fun and inspiring working environment
✔ A certified B Corps company which meets high standards of social and environmental performance, transparency, and accountability

**Who We Are**

KWENCH is a premium multi-service, work and culture club that provides individuals and businesses with office space, conference rooms, fitness facilities, creative studios, events, learning, community, and food all under one roof, thus enabling members to conveniently engage in experiences that support a happy, curious and connected lifestyle.
- KWENCH is an equal opportunity employer and we are committed to creating a diverse environment. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age._

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location

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