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Member Service Representative

2 weeks ago

Victoria, British Columbia, Canada BCAA Full time

Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We're driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a
Member Service Representative
for our
Hillside Service Location.
This contract is anticipated to end on October 31, 2026

As a
Member Service Representative,
your part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow.

Who you are
:

  • You're passionate about delivering exceptional Member experiences.
  • You have excellent verbal and written communication skills.
  • You're an analytical thinker with sound judgment and decision-making skills.
  • A fast-paced environment with shifting priorities is no problem for you.

What you'll do:

  • Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience.
  • Answer incoming phone calls, making outbound calls to confirm appointments and monitor the Service Location email account.
  • Enhances Member value by promoting BCAA Membership, products and services
  • Process payments and documents.

What you bring:

  • Completion of Grade 12.
  • At least two years' experience in customer service, preferably in insurance or hospitality.
  • Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook).
  • Bonus qualifications
  • CAIB certification or knowledge of ICBC systems.
  • Ability to speak other languages aside from English.

The hourly rate range for this position is $21.23 to $26.54 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position may be eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%.
Internal Applicants: Please note that this is a Grade 4 role and the internal posting will close on December 4, 2025.
What we offer:

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
  • Career and personal development to help you grow and reach your goals.
  • Incentives that recognize team and individual sales and performance.
  • Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
  • A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
  • for permanent employees

We're always looking for amazing people like you. Apply today
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact