Live Chat Supervisor

6 days ago

Edmonton, Canada The Brick Full time

Is this job for you?:
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our new launched Chat Team.

**Responsibilities**:
Reporting to the Chat Operations Manager, the **Chat Supervisor** will have the following responsibilities:

- Maintain excellence in customer service, client communications and follow up processes
- Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
- Ensure customer escalations receive proper support and solutions
- Ensure 100% customer satisfaction
- Product knowledge and sales support
- KPI management
- Lead by example, promoting teamwork within all departments
- Understand, implement, and ensure compliance with all Brick Group policies & procedures
- Remote employee management

Qualifications:

- High school diploma or equivalent; post-secondary education an asset
- Two or more years of customer service or sales experience
- Previous retail Supervisory or Senior Associate experience an asset
- Proven track record in customer service, operations, or retail management
- Excellent verbal and written communication skills
- Highly developed problem-solving skills
- Good time management skills and work ethic
- The ability to promote an extreme level of excellence and pride in customer service and store detail
- Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?:

- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.

**_

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