Live Chat Agent

5 days ago

Edmonton, Canada The Brick Full time

Is this job for you?: Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? **WELCOME HOME** The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team. ** THIS IS NOT A REMOTE POSITION** **Responsibilities**: - Process requests for product returns, price matches, warranties, etc. - Follow up on orders and any research related to them - Follow up with our warehouse, marketing, or product content teams as needed - Remain vigilant in the face of potential fraud - Manage several tasks at once Qualifications: - Ability to promote excellence in customer service - Must be willing to travel to and work from one of our many store-front locations - Experience in Live Chat, Zendesk, Shopify is an asset - Bi-lingual English French is an asset - Retail experience is an asset Why The Brick?: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Access to free personal development training - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways - Be a part of Canada’s largest home furnishings retailer - We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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