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Requisition ID: 158853 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **ROLE PURPOSE**: The Fraud Processing Specialist, will assist in all processing and problem resolution as related to customer transactions generated Fraud teams, with an emphasis on quality and integrity of work, observing established timeframes for all work to be completed with the agreed service level. Contributes to the daily processing of payment items within the bank related to Fraud. This includes but is not limited to all end to end processing of Account Takeovers (ATO’s), Client Intentional Divestitures, Visa Debit (provisional credits/disputes), iEMT (CP412), and client intentional monthly write-offs. The position offers the incumbent an opportunity to utilize strong time management skills, lead by example, able to participate in peer coaching and provide written feedback for documented reviews. **ROLE ACCOUNTABILITIES**: - Represent the Fraud Team as a SME on all deposit products by answering questions and providing training for both internal and external clients - Monitor, support and processing of all daily Fraud requests - ATO’s- Processing Draft Request - Monthly write offs (client intentional) - Debit investigation processing - Visa Debit dispute processing (provisional credit/debits, and adjustments) - iEMT (CP412) cancellations and reversals- Reconcile daily processing work - Responsible for the training/support of new associates. - Assist in solution management dedicated to providing a positive work environment, foster teamwork, growth and maintaining high team morale. - Be fully knowledgeable with respect to Tangerine products, services, policies and procedures. - Contribute to the ongoing process improvements in the Fraud Department. - Comply with the Tangerine/BNS Code of Conduct. - Strong investigative skill set to be able to test and problem solve. - Participate in testing and development of training material as required by the business. - Sound knowledge of clearing and settlement process end to end (CPA clearing process) - Participate and assist in team meetings, plan and achieve department and individual goals and build positive relationships with internal and external clients - Collaborate with team members to ensure procedures are current and documented. Participate and contribute on cross-functional committees as assigned - Provide feedback with respect to effectiveness of the departments procedure and workflow to ensure continuous improvement - Communicates regularly with internal clients, team members, and management on any exception items - Other duties as assigned. Location(s): Canada : Ontario : North York Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
