Manager, Operational Effectiveness, Fraud Governance

Requisition ID: 164697 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of Canadian Fraud Management ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies, and procedures. The Manager, Operational Effectiveness is responsible for completion of assigned projects for new/enhanced business/governance initiatives. The incumbent will also support changes & analysis designed to improve the customer experience and support delivery of the fraud loss plan through smart automation and customer communications strategies. **What your role will be**: - Champions a customer focused culture to deepen customer relationships and leverage broader bank relationships, systems, and knowledge - Work closely with fraud management and leadership to analyze, recommend, and drive initiatives to continually improve the customer experience and create efficiencies within the fraud operations team - Responsible to track the status of initiatives from development to implementation as well as regular post-implementation monitoring to further improve solutions. - Analyzes data, identifies trends, and recommends continuous improvement opportunities to streamline processes and automate manual tasks - Develops strategies and recommendations, including business benefits and costs for the various initiatives and manages the input to the design and development stage by consolidating requirements and creating operational effectiveness opportunities - Collaborates with various fraud teams and stakeholders by acquiring a thorough understanding of the business model for each business unit within Fraud, including core processes used to fulfill the unit’s/organization’s mission and achieve results. - Identifies and alters existing processes to better meet the client’s needs and support training delivery in the most effective manner - Communicates key decisions to all levels of Canadian Fraud Management and ensures that communication flows throughout the affected stakeholders within the organization - Fosters a strong partnership with all business support partners across campuses and outside of Fraud (e.g., Smart Automation, Tech Ops, CBCC, OCS, etc,.) to ensure the effective delivery of initiatives - Maintains a current awareness of regulatory requirements and industry best practices in operational and compliance risk - Keeps abreast of emerging regulatory requirements and trends, assessing potential impact to the bank, making recommendations to management and senior executives on strategies to mitigate impact and enhance effectiveness - Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions - Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct **_ Skills you already have:_**: - 4+ years of relevant operational experience with a proven track record of continuous improvement. Fraud operations background is an asset - Post-secondary education in business management or finance - Excellent oral and written communication skills - Results oriented and able to effectively execute in a fast-paced environment - Expert knowledge of the following software systems: - Microsoft Office (Word, Excel, PowerPoint, Outlook etc.) - SharePoint - Adobe - PDF - Excellent people skills are required to foster a positive work environment that values teamwork and provides a productive and enjoyable experience for all staff and the ability to deliver results under tight timelines and multiple priorities - French and Spanish language skills considered an asset **_ - ** **_Working Conditions_**: - ** This position is primarily sedentary and is carried out in a standard office-based environment which presents low risk of injury or ill-health from physical or environmental factors.**: - ** The position requires the ability to deal with high stress levels associated with work volumes and accelerated timelines to complete initiatives**: - Some domestic travel may be required Location(s): Canada : Ontario : North York Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private ba