Customer Service Representative

2 weeks ago

Edmonton, Canada BURNCO ROCK PRODUCTS Ltd Full time

**SAFETY. TEAMWORK. INTEGRITY.**

**BURNCO** is currently hiring a** Customer Service Representative **for our ready-mix operations in **Edmonton, Alberta. **Reporting to our Edmonton Production Manager, you will be working in a central call center office environment monitoring daily orders and scheduling deliveries to provide our customers with industry-leading customer service.

This is a full-time, hourly position in an exciting and extremely high-paced environment that will require overtime shifts and occasional Saturday shifts during the seasonally busy times.

**We offer great benefits and more**:

- Highly Competitive Wages.
- Company 6% RRSP Matching Program.
- Great Health Benefits for You and Your Family.
- High Quality Individuals and Teams to Work With.
- Strong Safety Culture.

**What You Will Be Doing**
- Schedule orders to maximize delivery efficiently.
- Contact customers when there are concrete schedule changes.
- Work together with customers, sales, and operations to optimize delivery and plant utilization.
- Validate order details with customer.
- Provide prices for COD customers.
- Ensure that value added products and premium services are offered on all orders.
- Maintain positive and professional telephone etiquette.
- Ensures your workplace is neat and organized.
- Collaborate with other departments and divisions within BURNCO.
- Other duties as may be assigned from time to time.

**What We Need from You**
- Strong work ethic and positive team attitude.
- Experience working with concrete is an asset.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure, in a busy environment.
- Strong attention to detail.
- Computer literate, including effective working skills of MS Word, Excel, and Outlook.

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