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IT Support

2 weeks ago

Winnipeg, Canada ROBINSON Full time

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

**What you will do**:

- Provide technical advice, system support, and troubleshooting services which optimize use of computer network services
- Route unresolved tickets to appropriate Level 2 support
- Provide initial setup of workstations, PCs, printers, and cell phones
- Deliver basic user training
- Provide on call support to branches in rotation with the team
- Other duties as assigned

**About you**:

- Post-secondary education (certificate or diploma) in a technology related field
- Previous experience in a work-related environment (Help Desk, Service Desk or Technician Services)
- Strong knowledge of Windows OS, Microsoft certifications an asset
- Working knowledge of Active Directory and Group Policy
- Working knowledge of Sharepoint and One Drive
- Experience with macOS an asset
- Excellent interpersonal skills working in team environments
- Demonstrates strong customer service skills to partner in solving problems
- Superior communication skills, written and verbal
- Strong problem solving and critical thinking abilities
- Proven ability to learn in a fast paced and fluid environment

ROBINSON values your experience and recognizes the contributions you make to the success of our business. Your starting pay will be based on the skills and experience you bring to the role, with opportunities to earn more as you grow and develop with us. Your salary will be supplemented with monthly bonus opportunities, annual profit share, wellness days, RRSP program and a generous benefits package.
Visit our careers site to explore more opportunities with ROBINSON

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.