Implementation Specialist

3 days ago

North Bay, Canada FDM4 International Inc Full time

The FDM4 Implementation Services Team is seeking a Software Implementation Specialist who will assist in new client software implementations of the FDM4 Suite. Implementation Specialists will assist clients with their software goals, collect data, customize features, define objectives, and provide training sessions.

In order to ensure that each client’s system is properly adjusted and deployed, Implementation Specialists perform a wide array of tasks including:
**Initiate Implementation**

Once a sales representative has successfully gotten a new client on board, the Implementation Specialist is responsible for acting as the primary point of contact for that client. And, since the client should never be left hanging, it’s important that the Implementation Specialist initiates the implementation process as quickly as possible.

**Assess Client Needs**

Once a client’s new system is set up and ready to go, the Implementation Specialist needs to talk with the client to get a detailed picture of what the client wants, needs and desires. For example, one client might have purchased their new system in order to save time and money, while another might have purchased the same system with the primary requirement for future growth. For this reason, it’s crucial that the Implementation Specialist identify the unique priorities of each client.

**Customize the System**

After identifying a client’s main goals, the Implementation Specialist will need to use that information to customize the client’s system to suit their individual needs. This typically involves tasks such as importing preexisting client data, designing custom interfaces, modifying metrics and creating custom reports.

**Demonstrate and Train**

When a client’s new system has been properly customized, it’s up the Implementation Specialist to demonstrate the system and its features. If the client likes what they see, the Implementation Specialist will then move forward with teaching the client how to use their new system.

**Install the System**

Now that the client has seen the finished product and has learned how to use it, the Implementation Specialist needs to perform the technical task of actually installing the system and all its necessary components.

**Who are we?**

**FDM4** is focused on providing our customers with robust software solutions and services. We’ve been in the technology industry for over 40 years, and the talent we employ is the key to our continued success. We offer a competitive salary and benefits package as well as the opportunity to work in a creative and dynamic environment. We encourage individuals to work collaboratively to ensure we provide the very best in software solutions. This approach ensures our clients are the most successful players in the apparel and promotional products industries.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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