Service Advisor

1 week ago

Waterloo, Canada Tirecraft Full time

**Service Advisor**
Waterloo Tirecraft, Waterloo

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service **We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.**

**Helping Canadians Get Ahead**

**Benefits**:

- Benefits Package including Health and Dental coverage + more
- Employee Assistance Program (EAP)
- Employee Purchase Program (deals deals deals)
- Birthday off with pay
- Endless paid training
- Ministry Certification(s) available
- Future ownership opportunities; Employee Stock Ownership Plan

**Responsibilities**:

- Write up work orders for all sales and service transactions and present to the Technicians.
- Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
- Invoice all product and service sales once complete and process payment immediately.
- Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
- Monitor all service activities to ensure work is completed on a “first in - first out” basis and that it is completed in a timely manner.
- Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
- Complete product adjustments, including manufacturer claim forms, on a timely basis.
- Maintain product and service displays in a marketable and clean appearance.

**Qualifications**:

- Previous experience in a leadership position
- Previous experience in retail and commercial tire/automotive industry an asset
- Valid Driver’s License with a clean abstract
- Computer literate
- Basic mechanical and tire understanding
- Strong communication skills (verbal and written)

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