Guest Services Coordinator

2 weeks ago

Courtenay, Canada Nomina Wellness Full time

**Responsibilities**:

- Schedule and participate in client activities and outings local to the Vancouver Island for various interests and mobility levels.
- Co-ordinate client visits with family members/friends in accordance with Nōmina’s policies and procedures.
- Flexibility and strong leadership skills are key
- Scheduled hours may vary, with hours worked. Includes evenings and week-ends.
- Prepare client binders and process intake documents for incoming clients in advance of their arrival - attention to detail and compliance is required.
- Do client intakes as part of the admissions process in accordance with Nōmina’s policies and procedures.
- Support Client Relations as needed to co-ordinate arrangements and arrivals for incoming clients.
- Accurately record information as required.
- Photocopying, filing, data entry support as needed.
- Provide support with respect to the calendar of incoming and departing clients to ensure there are no overlaps and to be able to report the availability of beds when asked.
- Reconcile receipts and provide bookkeeping support as required.
- Track incidental expenditures.
- Co-ordinate travel arrangements
- Provide support and service to clients as requested while adhering to Nōmina’s policies and procedures.
- Schedule client appointments as required and drive clients to and from appointments if necessary.
- Co-ordinate client phone calls or Zoom calls or other client appointments as required.
- Provide cross training and orientation to new hires if or as applicable.
- Assist in co-ordinating staff and staff scheduling as needed.
- Provide additional HR supports as required.
- Provide support to the clinical team and/or support team members as needed.
- Valid Driver’s License is a requirement.
- Outstanding organizational and time management skills
- Excellent verbal and written communications skills
- Discretion and confidentiality
- Education in tourism, recreation or other combined experience
- PA diploma or certification is a plus
- Valid Drivers license
- Positive attitude
- Ability to be dynamic
- Ambitious
- Flexible schedule

**Benefits**:

- Extended health care

Work Location: In person

  • Guest Services Supervisor

    1 week ago

    Courtenay, Canada Old House Hotel & Spa Full time

    **A STEP AHEAD GUEST SERVICES SUPERVISOR** As someone who knows the secret to the BEST guest service, you are always a step ahead, looking for opportunities to assist our guests, surprise them, thank them and nurture their long-term loyalty. A born problem solver, you lean into resolving guest issues expediently, professionally and with a truly caring...

  • Guest Services Supervisor

    2 weeks ago

    Courtenay, Canada Old House Hotel & Spa Full time

    **Objective**: To increase customer satisfaction by providing efficient and courteous Front Desk / Guest Service in accordance with the standards of the hotel. Responsible for the day-to-day activities at the front desks located in both lobbies and liaising with other departments in a proactive manner. Practice personalized anticipatory service. **Duties...

  • Guest Service Associate

    2 weeks ago

    Courtenay, Canada Old House Hotel & Spa Full time

    Are you a people person? Then we'd love to meet you. **You are one of the brightest spots in our guests’ days.** A people-pleaser, a problem-solver, with a kind and cheery attitude, you are the face of the Old House Hotel & Spa. You make multi-tasking seem effortless, like welcoming our four-legged friends, recommending a restaurant, booking a...

  • Guest Service Associate

    1 week ago

    Courtenay, Canada Old House Hotel & Spa Full time

    Are you a people person? Then we'd love to meet you. **You are one of the brightest spots in our guests’ days.** A people-pleaser, a problem-solver, with a kind and cheery attitude, you are the face of the Old House Hotel & Spa. You make multi-tasking seem effortless, like welcoming our four-legged friends, recommending a restaurant, booking a...

  • Hotel Guest Services Attendant

    2 weeks ago

    Courtenay, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time

    Education: No degree, certificate or diploma - Experience: 1 year to less than 2 years - **Work setting**: - Hotel, motel, resort - ** Tasks**: - Serve food and beverages - Assist clients/guests with special needs - Attend to group arrivals and departures - Provide information regarding features of rooms, service of hotel and points of interest - Receive...

  • Ohspa Social Media

    1 week ago

    Courtenay, Canada Ohspa Full time

    **Objective**: Ohspa is built upon friendly, professional service, a soothing, light environment and high quality natural organic products. As we strive to be at the forefront of a complex and vastly changing industry, we are looking for a dynamic social media/guest services associate, a real people-person with an appreciation for our brand. We are looking...

  • Seasonal Sales

    2 weeks ago

    Courtenay, Canada Gardenworks Full time

    GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan. At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path. Join GARDENWORKS and play a key role in our...

  • Guest Room Attendant

    1 week ago

    Courtenay, Canada Old House Hotel & Spa Full time

    **Company Overview** Old House Hotel & Spa is a premier destination in the hospitality industry, offering guests a unique blend of comfort and luxury in the heart of Comox Valley. Our mission is to provide an unforgettable travel experience through exceptional service and exquisite amenities. **Summary** We are seeking a dedicated Guest Attendant to join...

  • Spa Experience Coordinator

    2 weeks ago

    Courtenay, Canada Ohspa Full time

    Our Ohspa staff is the #1 reason our clients make us their choice for wellness. We are grateful for these reviews and admit we have a pretty amazing team. While we celebrate and respect individuality, we are unified by loving what we do and where we live. Check out our job opportunities, culture, perks and more here. Objective: - We understand that...

  • Client Care Coordinator

    1 week ago

    Courtenay, Canada Motion LP Full time

    Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all. **Our purpose is to make life accessible** Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe...