Bilingual Representative, Customer Service

11 hours ago


Edmonton, Canada Definity Full time

Bilingual Representative, Customer Service Mississauga, ONT, Canada and 7 more Be the First to Apply What can you expect in this role Your shift will be scheduled between 8:00AM and 8:00PM ESTRespond promptly and professionally to incoming inquiries by telephone, or emailTaking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish and maintain good rapport with customers by using positive language and anticipating their needs Gather all necessary information, inputting it accurately into company database Provide the insured with basic information on coverage, and arrange any necessary supplemental servicesProvide data tracking support and manage spreadsheets  What do you bring to the role?Must be bilingual in French/English to service our French speaking customersExceptional communication skills, both verbal and written Strong customer service, problem solving and resolution skills Proven ability to multi-task and think on your feet in a fast-paced environment Ability to work independently and in a team environment Strong attention to detail to ensure accuracy of information No insurance industry experience required Salary Range: $45,000 - $82,100 Job Identification 8869 Job Category Customer Service and Contact Center Operations Posting Date 01/26/2026, 09:01 PM Apply Before 02/02/2026, 05:00 AM Degree Level High School Graduate Job Schedule Full time Posting Range $45,000 - $82,100 Similar Jobs



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