Client Care Representative for a Functional

2 weeks ago

Calgary, Canada Daylight Consulting ltd. Full time

Our Integrative Wellness Center offers the best of Family Practice, Functional Medicine, and luxurious spa services to deliver holistic care to our clients. We are seeking a compassionate and client-focused **Client Care Representative** to ensure our clients receive the best care from their very first interaction. If you have experience working in a physician’s office, especially in Family Practice or Functional Medicine, and a passion for wellness, beauty, and client service, this could be the perfect role for you
- **TO APPLY**:_

**Main Responsibilities**:

- Warmly greet and assist clients, ensuring they feel comfortable and valued from the moment they walk in.
- Manage appointment scheduling, confirmations, and modifications to maximize the efficiency of the center’s resources.
- Conduct follow-up calls to gather feedback, ensure client satisfaction, and support ongoing supplement plans.
- Maintain and update client records accurately, ensuring all details are current and confidential.
- Process client payments, issue receipts, and handle any billing or payment inquiries.
- Assist with medication refills by coordinating with pharmacies.
- Enter client information into the data management system and send follow-up notes after each appointment.
- Build strong relationships with clients, understanding their needs and preferences to provide personalized support.
- Book follow-up appointments to ensure clients achieve their desired health and wellness outcomes.
- Handle client complaints and concerns with professionalism, working towards timely resolutions.
- Stay informed about the center’s services, treatments, and products to answer questions and make recommendations.
- Assist with event promotions, marketing campaigns, and informing clients about current offers and events.
- Support client retention efforts through loyalty programs, personalized follow-ups, and special promotions.
- Work closely with the wellness and spa team to ensure smooth daily operations and exceptional client care.
- Communicate client preferences and needs clearly with service providers.
- Provide support to the Doctors and Associates to maintain seamless operations.

**Skills & Qualifications**:

- Proven experience in a similar role within a physician’s office, ideally in Family Practiceand/or Functional Medicine settings.
- Strong understanding of healthcare administration, including patient confidentiality, billing, and scheduling.
- Previous experience in a medical spa, wellness, or aesthetic industry is a plus.
- Excellent communication skills, with the ability to interact professionally
- Proficient in computerized office systems, including medical records, billing, and scheduling software.
- Sales skills or the ability to upsell products and services.
- Knowledge of medical office procedures, front desk operations, and customer service.
- Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
- Ability to handle confidential medical information with the utmost care and professionalism.

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

  • Client Care Representative

    2 weeks ago

    Calgary, Canada Sharp Insurance Full time

    **Client Care Representative** Sharp Insurance is passionate about being an industry trailblazer. If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you! We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and...

  • Client Care Representative

    2 weeks ago

    Calgary, Canada Handyman Connection of Calgary Full time

    **What You Will Receive** - Earn competitive pay depending on your skills, experience and availability - Work during traditional business hours, no weekends - Professional small office with a family friendly touch - Excellent training and support - Business casual attire atmosphere **Responsibilities** - Dedication to excellent customer service - Able to...

  • Client Care Representative

    1 day ago

    Calgary, Canada Sharp insurance Full time

    Think insurance is boring? Think again. We’ve reimagined what an office should be. Our office spacealready kicks ass, but we still added a few perks: Ping-pong (for exercise) Massage chairs (the super-deluxe good ones) JOB DESCRIPTIONYour knowledge and experience in personal lines insurance combined with your dedication to topnotch customer service are the...

  • Client Care Representative

    7 days ago

    Calgary, Canada Immigrant Services Calgary Full time

    **About Us**: For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada. We continually innovate in our work,...

  • Client Care Manager

    1 week ago

    Calgary, Canada Hillberg & Berk Full time

    Join to apply for the Client Care Manager role at Hillberg & Berk Hillberg & Berk, a Canadian owned, women‑led, purpose‑driven jewellery brand, is looking for a strategic and people‑focused Client Care Manager to lead and scale our Client Care function. This role is ideal for a leader who excels at developing high‑performing remote teams, driving...

  • Rogers Client Representative

    16 hours ago

    Calgary, Canada Ascenda Management Group Full time

    As a Rogers Client Representative for Ascenda Management Group, you’ll play a key role in delivering innovative Internet and Wireless solutions that revolutionize Internet service for local communities. Our Rogers Client Representatives will help ensure customers experience reliable connectivity like never before. If you’re passionate about technology,...

  • Insurance Client Care Representative

    7 days ago

    Calgary, AB TE L, Canada Mammoth Insurance Full time

    We are seeking a Personal Lines Insurance Client Care Representative to support our clients with their home, auto, and personal insurance needs. This role is ideal for someone who is detail-oriented, client-focused, and enjoys building long-term relationships while delivering exceptional service.You will be a key point of contact for existing clients,...

  • Health Care Assistant

    1 week ago

    Calgary, Canada Care for our son Full time

    **Job Overview** **Duties** - Provide direct patient care, assisting with daily living activities such as bathing, dressing, and grooming. - Do some range and motion to better the residents mobility and motor skills. - Prepare nutritious meals according to dietary requirements and assist patient during meal times. - Maintain a clean and safe environment for...

  • Care Access Representative

    1 week ago

    Calgary, Alberta, Canada CBI Home Health Full time

    Care Access Representative - Edmonton or CalgaryDo your life's best work with usThe Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff (Personal Support Workers, Health Care Aides, and Nurses) within a high-volume contact...

  • Client Services Representative

    2 weeks ago

    Calgary, Canada AGAT Laboratories Full time

    AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation,...