Client Care Representative

7 days ago

Calgary, Canada Sharp Insurance Full time

**Client Care Representative**

Sharp Insurance is passionate about being an industry trailblazer. If you’re driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you We value being exceptional at every level, providing outstanding customer service, and being innovative with everything we do. Sharp Insurance and the Sharp Group of Companies encompass a broad range of career opportunities. From Insurance Brokers to Business Development Managers, the sky is the limit to unlock your potential. We also have a fantastic company culture with lots of fun social events. When you join Sharp Insurance, you’re really joining a family.

**LOCATION AND STATUS**
- Calgary, AB
- Full-time

**JOB DESCRIPTION**

Your knowledge and experience in personal lines insurance combined with your dedication to top notch customer service are the keys to success in the role of Client Care Representative. This call-center based role is fast-paced and responsible for assisting our personal lines clients by servicing their needs including policy changes, claims reporting and advocacy, reviewing existing renewals, file reviews, cross-selling products and working closely with the sales team.

**QUALIFICATIONS**
- 1 to 2 years of related experience in the insurance industry with a strong working knowledge of personal lines products; would be considered an asset
- Call-center experience would be considered an asset;
- Alberta Level 1 General Insurance License

**COMPETENCIES**
- High degree of professionalism and integrity;
- Committed to excellence in customer service and builds strong relationships with clients;
- Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software, and fast, accurate typing skills;
- Demonstrated accountability and reliability in the quality and timeliness of work;
- Flexible and adaptable with proven problem-solving skills;
- Works well within a team and independently;
- Critical thinker with attention to details.
- Sharp Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

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