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Branch Manager

3 weeks ago

Surrey, Canada Prospera Credit Union Full time

TEAM LOCAL is hiring

Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve communities from Vancouver, through the Fraser Valley, and to the Okanagan. It’s our vision to help build vibrant healthy communities, thriving local enterprises, and financially empowered people.

Are you looking for the next step in your career? Do you love building a team and coaching staff? If so, we want to hear from you We are currently seeking a **Branch Manager** to join Prospera's Fleetwood Advice Centre. Responsibilities include superior customer service delivery, employee relations and development, community relations, and proactive development and growth of retail deposit and lending portfolios.

**What you’ll do**:

- Manage the staffing requirements for the branch - hiring, training, coaching, and measuring performance.
- Provide leadership and example in delivering the credit union’s vision, values, and commitments.
- Conduct regular meetings as required or deemed necessary for communication, employee or business development, or motivational purposes.
- Utilize tools available (e.g. CRM, sales and recap reports, mystery shops, campaign results, Exceptional Service Behavior results, etc.) to obtain information to provide coaching to employees.
- Manage the branch as a profit center by attaining sales, deposit loan and membership growth goals. Analyze reports, identify trends, and identify marketing issues for the branch trade area.
- Provide employees with the working atmosphere, environment and tools that allow them to focus and achieve.
- Undertake business development in the branch trade area as required to ensure ongoing growth of membership, asset base and revenues.
- Coordinate and deliver annual product specific campaigns.
- Contribute to maximizing credit union performance of the branch network through problem solving, planning, and implementation of solutions
- Develop and maintain a positive profile for the credit union within the community through community involvement activities, donations, or volunteerism and through active involvement with local associations and community events.

**What you bring**:

- University Degree in a related discipline
- 5 years experience in a branch management role with 2 years as a Branch Manager or equivalent or an equivalent combination of education and experience.
- Proven experience and success in managing a retail branch with consistent achievement of goals and targets.
- Demonstrated skills in business development with proven ability to build strong customer relationships that result in an increase to branch portfolio.
- Detailed experience with deposit related products, personal lending, residential mortgages, and wealth management.
- Proven sales skills with the ability to negotiate terms and conditions.
- Superior interpersonal and communication skills with the ability to interact with a wide variety of people.
- Strong leadership skills, including the ability to coach and train others.
- Excellent time management and organizational skills.
- Working knowledge and comfort level with various computer software programs i.e. Word and Excel.

**Our Values**

Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others: We give each other the space, trust, and tools to succeed.

Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.

Thrive as One Team: We collaborate because it strengthens us.

**What’s in it for you?**

**Inclusive, equitable and accessible workplace**:All team members are valued, respected, and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

**Training and Support. **We set our employees up for success with training and continued support and access to resources throughout employment.

**Career Advancement **We are committed to our employee’s growth and development and we want to see you soar.

**Fun & Camaraderie. **We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

**Show me the money **We offer competitive pay, a personalized benefits program, a generous defined contribution pension plan, and an employee incentive program.

**Community Focused. **At Prospera, local banking means more, and that means giving back to the communities we live, work and play in. We participate in many communi