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Branch Manager

3 weeks ago

Surrey, Canada Convoy Supply Full time

Dental Insurance - Disability Insurance - Bonuses - Health Insurance - Life Insurance
- Weekdays - Days

**Branch Manager**

**Join Our Team at Convoy - Where Your Career Builds as Strong as Our Materials**

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs - we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful - for yourself, for our customers, and for your future.

**Why Convoy Supply?**
- **Growth Opportunities**: We believe in developing our people and offering them the chance to advance.
- **Teamwork at Its Best**: Success isn’t just about individual effort - it’s about what we achieve together.
- **Commitment to Safety**: Your well-being is a top priority, every day.
- **Comprehensive & Competitive Benefits**: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
- Employee Assistance Programs and Telemedicine Services
- Retirement saving plans
- Employee referral bonuses
- Paid training and development
- Paid time off (vacation, sick time and company-paid holidays)
- Short
- and Long-term disability coverage

**If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

The Branch Manager is responsible for meeting the corporate objectives. Ensures procedures and safety protocols are followed. Identifies employees who require support, training, and corrective action. Communicates with each person respectfully and in consideration of their learning style. Directs the overall function and activities of the branch to meet and exceed customer expectations and employee engagement continually and simultaneously. Works in conjunction with other corporate departments.

**Responsibilities**:

- Responsible for hiring and training employees to provide customers with a high level of Customer Service
- Ensure all branch personnel understand the overall company
- Reinforce respectful communication between all departments
- Set reasonable goals with deadlines for completion and monitor results
- Make decisions, exhibit sound and accurate judgment
- Look for improvements and promote quality, accuracy and thoroughness
- Maintain positive employee relations to keep morale high at the branch
- Be the liaison between Operations and Sales
- Ensure all daily tasks are performed and provided tools are being utilized by staff to maintain a reasonable workflow of the branch operations
- Research and resolve high-level customer and/or order problems
- Resolve high-level inventory discrepancies
- Develop and foster excellent customer relations
- Earn an acceptable rate of return on sales after expenses
- Ensure a safe and clean work environment is provided (maintained) for all employees and customers
- Direct all operational, customer service, admin processes in the branch ensuring compliance with the company practices and procedures.

**Requirements**:

- 5+ years of experience managing a team - preferably in the building supply and/or construction industry
- Excellent problem solving and decision-making skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humour
- Excellent communication skills both verbal and written
- Proven leadership for the successful day to day management of a branch
- Ability to exceed customer expectations
- Proficient with Microsoft Office, Excel and ERP system