Front Desk Concierge

4 days ago


North Vancouver, Canada Private Company - Residential Building Management Full time

**CONCIERGE TEAM MEMBER: RESIDENTIAL STRATA BUILDINGS**

We are expanding our team and welcome talented HOSPITALITY/CONCIERGE professionals to join us.

We are looking for passionate, service-driven individuals with outstanding customer service and solid track records to join our team of concierge staff in large residential strata buildings.

**Location : North Vancouver**

As Concierge professionals, we work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). We hold a key role in our building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, other staff.

Concierge provide front desk and administration services, exceeding the expectations of the Concierge job description.

We are nimble in responding to the demands of our sites, adopt a “team” perspective, and excel under pressure. With reliability and accountability, Concierge problem-solve and think quickly to resolve matters using tact and discretion.

**Duties**:

- Providing front desk & facility administration
- Handle access to property, resident records, requests by residents and site staff
- Coordinate, record, change and administer moving in / out schedules
- Coordinate elevator bookings, amenity bookings
- Address resident requests, concerns and complaints
- Effectively responding to property manager’s requests
- Maintain, monitor site security, patrolling frequently
- Handle complains politely
- Troubleshoot, investigate facility issues
- Minimum 1 year Strata Concierge experience
- Minimum 1 year hospitality / hotel front desk experience
- Minimum 2 years in fast-paced customer facing roles
- Genuine customer-service focus & commitment to high standards of service
- Superb ability to listen and proactively address issues
- Great at multi-tasking, handling multiple demands
- Excellent communication skills, including professional writing
- Hospitality training/hospitality industry experience
- High proficiency with MS Word, Excel, Outlook

**Role Details**:

- Compensation: $19 to $20 per hour
- Part-time 16 hours/week
- Schedule : Thursday and Friday afternoons - 3pm to 11pm and 4pm to 12 midnight
- 8 hours shift per day
- Fixed and permanent schedule

**Job Types**: Part-time, Permanent

Pay: $19.00-$20.00 per hour

Expected hours: 16 per week

Schedule:

- 8 hour shift
- Weekends as needed

Work Location: In person

Expected start date: 2024-09-20



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