Front Desk Supervisor

6 days ago

Vancouver, Canada CMI Concierge & Security Inc. Full time

**Job Title**: Front Desk Supervisor
**Location**:Squamish, BC**
**Schedule**: Rotating - 4 days on, 3 days off, then 3 days on, 4 days off (average 42 hours/week)
**Shifts**: 8:00 AM - 8:00 PM
**Pay Rate**: $22.50/hour

**Benefits**: Extended health & dental after 6 months of employment

**Position Summary**
We are seeking a service-driven and detail-oriented **Front Desk Supervisor** to oversee daily operations at the front desk of a residential property in Squamish. This role is ideal for someone with a passion for hospitality, who thrives in fast-paced environments, and enjoys leading a small guest services team. You will be responsible for ensuring a smooth guest experience from arrival to departure, while supporting and supervising 1-2 front desk team members.

**Key Responsibilities**
**Guest Services & Hospitality Leadership**
- Greet guests warmly, manage check-ins/outs, and respond promptly to inquiries and requests
- Set the tone for exceptional service by modeling professionalism and attentiveness
- Handle guest complaints or escalations with discretion, empathy, and appropriate resolution
- Ensure the lobby and reception areas are welcoming, clean, and well-organized at all times

**Team Supervision**
- Oversee a small team of 1-2 front desk agents or concierge staff during shifts
- Assign daily duties, provide support, and ensure consistent service standards are maintained
- Deliver on-the-job coaching and assist in onboarding new front desk personnel
- Monitor shift activities and ensure all procedures are followed accurately and efficiently

**Operations & Communication**
- Coordinate with maintenance and management to ensure seamless service
- Maintain daily reports, shift logs, and incident documentation
- Liaise with external service providers and internal departments for requests or facility needs

**Qualifications**
- Minimum 1 year of supervisory or team lead experience in a hotel, resort, or customer service environment
- Strong hospitality mindset with a focus on delivering exceptional guest experiences
- Excellent verbal and written communication skills; confident in conflict resolution
- Ability to climb stairs, and remain on your feet during long shifts
- Availability to work 12-hour shifts on a rotating schedule, including weekends and holidays
- ** Asset**: Valid BC Security License or willingness to obtain within 3 months
- If you are a natural leader who enjoys being the go-to person in a guest-focused setting, and you’re looking to grow your career in hospitality management, we encourage you to apply.

**How to Apply**:

- Please submit your resume to, and include a cover letter (optional).
- We appreciate your interest in joining our team and look forward to hearing from you
- #headconcierge, #hospitality, #hotel, #customerservice, #frontdesksupervisor

8 am to 8 pm
42 hours per week

  • Front Desk Supervisor

    6 days ago

    Vancouver, Canada Wedgewood Hotel & Spa Full time

    **Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property!** Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European...

  • Front Desk Supervisor

    6 days ago

    North Vancouver, Canada Pinnacle Hotel at the Pier Full time

    **Summary** The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for Front Desk Supervisor who will serve as an ambassador for the Hotel and assist in leading our Front Office Team. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations, as well as motivate and lead...

  • Front Desk Supervisor

    2 weeks ago

    Vancouver, Canada Wedgewood Hotel & Spa Full time

    **Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property!** Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European...

  • Front Desk Supervisor

    2 days ago

    Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time

    **Job description** Front Desk Supervisor position is available at the **Quality Inn & Suites Vancouver Downtown.** An exciting hotel located in the heart of Vancouver's entertainment district. Looking for someone who is genuinely fun loving and outgoing, while having excellent people skills!We are looking to add a strong individual to our team with...

  • Customer Service Front Desk/administrative Assistant

    2 weeks ago

    Vancouver, Canada Front and Company Full time

    **About Us**: Front and Company began as a small consignment store in 1993 and has since expanded to offer a variety of new and consignment clothing, as well as homeware and novelty items. Availability must include Sundays. **Responsibilities** - Manage customer profiles - Act as a liaison between customers & consignment department - Cash handling -...

  • Front Desk Agent

    1 week ago

    Vancouver, Canada Best Western Plus Chateau Granville Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    2 days ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.** As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable...

  • Front Desk Service Representative

    7 days ago

    Vancouver, Canada The University of British Columbia Full time

    Staff - UnionJob CategoryCUPE 116Job ProfileCUPE 116 Salaried - Front Desk Service RepresentatJob TitleFront Desk Service RepresentativeDepartmentFront Desk Service Representatives | Residence Life | Student Housing and Community ServicesCompensation Range$4,402.00 - $4,814.00 CAD MonthlyPosting End DateDecember 8, 2025Note: Applications will be accepted...

  • Front Desk Administrator

    4 weeks ago

    Vancouver, Canada EBizCharge Full time

    Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics,...