Service Technician

At TTI, people come for the opportunity and stay for the culture

Position Title: Service Technician
Reports To: Factory Service Centre Manager
Hours: Mon - Fri 8:00 AM - 4:30 PM
Location: Calgary, AB

Job Description:
Service Technician

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | Calgary FSC (Canada)| E2

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

Working inside a Factory Service Center, this position is responsible for repairing different types of portable power tools within the Milwaukee brand. The position requires an individual to be able to follow a standardized repair process which would include the diagnosing / troubleshooting of the tool failure, identifying a solution and repairing the product.

What You Will Do
- Delivery of best-in-class service to our customers
- Logging in tools, assessing, and repairing tools
- Follow standardize repair process
- Prioritize in-branch repairs
- Conduct warranty assessments and instant tool replacements
- Meet productivity targets
- Provide support to different departments and roles.
- Continuously develop and maintain a strong product knowledge
- Other duties as required

What You Will Bring
- High school diploma or equivalent
- Must possess mechanical aptitude and demonstrate repair experience
- Strong computer skills
- Highly organized and strong communication skills
- Team-oriented and also be capable of working independently
- Overtime can be expected during busy times
- Result focused, goal driven, and deliver results from an individual and team perspective

What You Will Benefit From
- Extensive health benefits, including vision and dental care
- Retirement Savings Plan with Employer Matching Contributions
- Competitive Base Salary, plus 10% annual bonus
- Paid time off and employee discount programs
- Annual $500 Wellness Program allowance

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- Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive._