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Compliance/warranty Administrator
2 weeks ago
**Who We Are**
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.
Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.
**Reports to**:
Sales Desk Manager
**Summary**
This position is responsible for processing vehicle deals and ensuring that the warranty and extended warranty repair orders (ROs) are submitted to the manufacturer or warranty company for collection. The position is also responsible for reviewing all service invoices and classifying and coding all warranty invoices.
**Duties and Responsibilities**
- Responsible for posting all new and used car deals for assigned rooftops.
- Reconcile and clear out items on the hot sheets.
- Coordinate with GMs, Sales Managers, Sales Staff and Business Managers to ensure deal s are scanned into Intellivue.
- Collect, organize and reconcile information shown in deal in Intellivue between CDK/Reynolds and One-Eighty.
- Calculate commissions earned by Sales Representatives and Business Managers. Provide summary to payroll for processing on a semi-monthly basis.
- Reconcile/clear Sold Inventory and F&I Clearing Accounts on a monthly basis. Communicate with GM’s and Accounting Staff any issues falling out of this exercise.
- Prepare and distribute “3-Way Reconciliation” on a monthly basis.
- Prepare ad-hoc reports as requested.
- Calculates and verifies payments to Technicians as per the completed ROs.
- Posts all manufacturers’ warranties in CDK, as per the completed RO.
- Collects, sorts, and verifies all completed warranty ROs at the conclusion of the workday.
- Separates ROs into warranty and customer pay classifications.
- Processes warranty applicable ROs as required.
- Follows up on any outstanding warranty and extended warranty claims.
- Keeps all receivables current with respect to warranty administration, and ensures used cars are registered with the manufacturer.
- Communicates with CDK representatives to solve technical issues.
- Maintain complete knowledge of and comply with company and departmental policies, procedures and standards.
- Maintain customer and company confidence by keeping information confidential and secure.
- Maintain a positive working relationship with team members and management in a team environment.
- Set up and organize individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.
- Experience in licensing with MTO
- Handling reception traffic, calls and flow
**Skills and Qualifications**
- Post-secondary degree/diploma in accounting is preferred, but not required.
- Past experience working in a deadline driven environment ( i.e. able to meet tight timelines during month end closing).
- Able to review their own work.
- Possess the ability to build strong relationships with GMs, Department Managers, Head Office Accounting Staff, Sales Representatives, Business Managers.
- Detail Oriented, organized, efficient and able to handle a large amount of paperwork.
- Excellent interpersonal and communication (verbal & written English) skills.
- Strong aptitude for numbers and strong analytical skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to maintain confidentiality of pertinent data.
- Proficiency with ADP and 180 is preferred.
- Outgoing attitude and customer service focused
**What’s in it for you**
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:
- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement
If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.
Schedule:
- 8 hour shift
Ability to com
