Account Manager

**Account Manager (PR)**

**Company Description**

Citizen is a global communications agency built by and for the Modern Citizen. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture. Across offices and disciplines, this is our single-minded mission.

We know our name comes with a responsibility - to our fellow Citizens inside our walls and around the globe. We live by the values of the Modern Citizen; one who is courageous, builds up rather than breaks down, and puts their efforts towards conversations that count. Conversations that inform, educate, or make life easier for our fellow citizens. We champion equity. We set the standard. We do what’s right. We believe that conversation leads to action, and action leads to impact.

**About the Role**

As an Account Manager, you are a vital part of the Citizen Team. We're looking for you to display a solid understanding of consumer and brand communications, media relations and engaging digital Canadians. The right Account Manager will be creative, strategic, organized, inquisitive and bold in their thinking. They’ll be open to exploring new ideas and venturing into new territory but balancing that with a sensible approach to generating earned media. They will be able to work in a fast-paced environment and will know what creates a great story, what resonates with the media and how to help craft these narratives. In this role, you will:

- Be a key member of client account teams, working as a link between the junior and senior teams members
- Manage program tactics within a campaign with oversight from senior team members
- Create timelines, identifying all deliverables from campaign start to finish with mínimal oversight
- Able to work in a fast-paced environment and manage multiple accounts and clients at a time
- Write creative and compelling materials that require little to no revisions
- Keep your finger on the pulse of industry trends to inform media relations and social media strategies
- Recommend creative and engaging tactics for client campaigns based on market developments and industry knowledge
- Support plan development by writing tactical recommendations in a compelling manner with little revisions required
- Present tactical recommendations to clients with little support from senior team
- Directly execute client-facing correspondence with little or no supervision
- Establish direct, professional relationships with client contacts
- Support client crisis events with timely monitoring, research and other needs as directed
- Support new business pitch development through generation of research and developing PR tactics with oversight from senior team members
- Help to build out ideas for identified client growth opportunities
- Review and maintain understanding of client budgets as well as manage execution budgets
- Build positive professional relationships with junior staff and provide constructive and comprehensive feedback when reviewing work from junior level

**QUALIFICATIONS**:

- 3-5 years communications experience in an agency or corporation. Agency experience working with larger, complex organizations preferred.
- Confident presentation skills
- Solid understanding of the different social media platforms and how to use them
- Strong writer - Capable of delivering effective and creative written products for clients, including media materials, speaking notes and executive blog posts
- Advisor - Demonstrates an excellent understanding of the clients’ businesses,runs effective client meetings and shows a high level of integrity in providing advice and counsel to support teams
- True teammate - Understands the importance of advanced planning, well designed processes and measurement tools to help optimize the long term success of group and team activities
- Media relations - Strong understanding of storytelling. Proven media relationships and results
- Professional and ethical - While upholding our values of quality, integrity, respect and an entrepreneurial spirit
- Knowledge of Brandwatch, Meltwater, CreatorIQ, Asana is an asset

**What’s in it for you**:
**We value the ‘whole you’**
- An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
- Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
- Generous Vacation starting at 3 weeks + 1 extra week over the holidays
- Agency summer days (exact policy differs per campus and agency)
- Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
- Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
- Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more

**We are obs