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Reservations & Revenue Coordinator

3 weeks ago

Ottawa, Canada Marriott Ottawa Full time

**RESERVATIONS & REVENUE MANAGEMENT COORDINATOR**
**Reports To**:Revenue Manager

**BE PART OF OTTAWA’S TOP HOSPITALITY TEAM**

At **Ottawa Marriott**, we don’t just serve guests—we create unforgettable moments. We blend timeless hospitality with bold innovation, bringing warmth and inspiration to every corner of the globe. Our promise of “Wonderful Hospitality. Always.” is more than a slogan—it’s a way of life. If you're ready to be part of something exceptional, your journey starts here.

**About Us**
Perfectly positioned just steps from Parliament in the heart of Ottawa, the Ottawa Marriott Hotel has been a pillar of excellence in Canada’s capital for decades. With 489 beautifully appointed guestrooms, 36,000 sq. ft. of versatile event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, a full-service Starbucks, and the breathtaking Summit rooftop venue, we are proud to be Ottawa’s tallest hotel and second-largest overall.

In January 2025, we began an exciting full-scale renovation—reimagining every space from guest rooms to restaurants—to redefine modern luxury while honoring our storied legacy.

**Be Part of Our Transformation**
This is your chance to grow with us during a thrilling new chapter. Whether you're welcoming guests, crafting cocktails, orchestrating events, or elevating experiences behind the scenes—you'll help shape the next generation of Ottawa hospitality.

**YOU’RE A GREAT FIT IF**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Are Caring
- Are a Storyteller
- Are Extraordinary
- Are Open Minded
- Demonstrate Wonderful Hospitality. Always.

**YOUR RESPONSIBILITIES MAY INCLUDE**:

- Facilitate hotel bookings, changes and cancellations.
- Review reservation accuracy across online platforms and the PMS.
- Manage and control inventory for group and transient across all channels to increase market share.
- Work closely with Front Office operations to ensure exceptional guest service delivery.
- Coordinate with Sales and Events teams to ensure seamless processing of group reservations and success for meeting planners.
- Work directly with accounting to finalize group/transient billings and commissions.
- Conduct daily and weekly meetings with the Sales and Events team.
- Assist Revenue Manager with reporting, validating pick-up, forecast and pricing strategy to enhance top-line revenue and market share.
- May be required to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.

**JOB SPECIFICATIONS**:

- **Education and Experience**_
- Previous customer service experience is required.
- Previous hotel experience required.
- Previous Reservations/Group Housing/Room controller experience is an asset.
- Experience with Marriott Systems including MARSHA, GXP, CI/TY, PMS is a definite asset.
- Advanced in Excel is required, other BI tool experience is an asset.
- **Skills and Complexity**_
- Proficiency in both official languages (English and French) is an asset.
- Strong critical thinking and problem-solving abilities.
- Exceptional organizational skills.
- Ability to prioritize tasks effectively.
- Maintain a positive, friendly, “can-do” attitude towards staff and customers

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work a flexible schedule, including days

**Experience**:

- previous hotel: 1 year (preferred)

**Language**:

- English and French Fluently (preferred)

Work Location: In person