Sales & Catering Coordinator

**General responsibilities**:
**The role of the Sales & Catering Coordinator is primarily to support/assist the sales and catering team and General Manager with the end goal to maximize the efficiency of the team/hotel in delivering the revenue targets for the Hotel.**

Note: Other duties as assigned by supervisor or management. This job description is a general representation of the duties and responsibilities for this type of position; it may be modified based upon business necessity.

Ø Respond/forward all incoming RFPs in a timely manner (respond within 1 hour, proposal provided within 24 hours). If required, quote and negotiate pricing with direction from DOSM/Revenue Manager, within established parameters and close the sale.

Ø Conduct hotel sites to potential clients as required

Ø Preparation, sending and distribution of sales contracts to clients and in-house departments as needed per the contract

Ø Ensures that all sales contracts are duly completed before sending back to client.

Ø Management of Group blocks in Delphi system and updating of merge documents etc.

Ø Assist the Catering Manager in soliciting all information pertaining to the event, and organize and distribute all information to departments including Sodexo as needed

Ø Be available to assist clients while on-site at appropriate times (some evening and weekends may be required). Must be flexible to accommodate irregular or extended hours

Ø Send post event surveys to clients on a weekly basis and send out completed surveys to all departments

Ø Support sales team and general manager for all administrative needs including but not limited to: contracting, general office administration, maintaining inventory and ordering of supplies and printed material, preparing VIP/welcome for guests, and issuing and tracking of purchase orders

Ø Pull monthly TAP report using Market Vision in Delphi

Ø Reply to TripAdvisor reviews in a timely fashion

Ø Sort and distribute all incoming mail at the hotel

Ø Responsible for compiling all expense reports from Sales, Front Office, Reservations and Admin as needed on bi-weekly basis and getting them to accounting dept on schedule

Ø Monthly inventory of sales supplies and re-order when necessary

Ø Handling all request for donations and gift certificates and responding an approval or turn down as decided by Director of Sales

Ø In conjunction with catering manager, responsible for organizing and coordinating hotel events including VIP receptions, client events, and staff functions.

Ø Participate in evening functions as required

Ø Assist all departments with special projects as required

Ø Ensure that the sales area is kept clean and free of clutter

Ø Provides a professional image at all times through appearance and dress

Ø Follows company policies and procedures as outlined in the Employee Handbook

**Qualifications**:
Ø Successful applicant must be an aggressive self-starter with excellent organization, presentation, customer service and communication skills

Ø Post-Secondary Education or Hospitality Certificate required

Ø 1 year experience in Hospitality and Customer Services or Sales an asset, with background in hotel operations preferred

Ø Strong literacy skills, both verbal and written
Ø Excellent interpersonal skills, fluent in English and French preferred
Ø Must have ability to work under mínimal supervision and with priority deadlines and maintain a positive attitude within a busy environment
Ø Knowledge of food and beverage an asset
Ø Computer literacy required

**Job Types**: Full-time, Permanent

Work Location: In person