Dispatch

2 weeks ago

Coquitlam, Canada WCS Waste Control Services Inc Full time

Waste Control Services (WCS) is a trusted name in sustainable waste management, proudly serving residential, commercial, and industrial clients across the Lower Mainland. With a head office and shop in Coquitlam and a recycling facility in North Vancouver, we are dedicated to helping our customers reduce their landfill contributions and become leaders in environmental responsibility.

We partner with commercial businesses, multi-family residential properties, hospitality establishments, and organizations that share our values. Our mission is to make waste recovery second nature and transition communities from being environmentally aware to becoming sustainability leaders. We provide first-class customer service, competitive service packages, and innovative solutions in every category of waste and recovery.

**Who we’re looking for**:
We’re expanding our team and are looking for **two Dispatchers** to join us in Coquitlam, BC. If you are detail-oriented, calm under pressure, and an excellent communicator, this is your opportunity to play a key role in ensuring our daily operations run smoothly and efficiently.

**Position**: Full-Time Dispatcher
**Location**: Coquitlam, BC
**Schedule Options**:

- Monday to Friday, **4:00 AM - 12:30 PM**
- Monday to Friday, **8:00 AM - 4:30 PM**

**Salary**: $55,000 - $58,000 (based on experience)

**Key Responsibilities**:

- Respond to driver communications via 2-way fleet radio;
- Troubleshoot service issues in real-time;
- Enter, route, and sequence calls into the appropriate routes;
- Review route sheets and ensure tablets are logged out correctly;
- Update customer and route information in Trux;
- Answer inbound customer service calls and schedule service requests;
- Contact customers regarding operational concerns (e.g., access issues, service timing);
- Prepare and print route sheets with current operational information;
- Assist with other operational support as needed.

**Qualifications**:

- Previous dispatch or operations experience preferred but not required;
- Strong communication skills, both written and verbal;
- Ability to stay composed under time-sensitive situations;
- Comfortable using Microsoft Office and database tools;
- Team player who thrives in a fast-paced environment;
- Willing to align with WCS’s core values: Customer Focused, Can-Do Attitude, Connected, Accountable, Respectful, and Safety Conscious.

**Why join us**:

- Supportive and positive team culture;
- Opportunity to work with a well-established company in a part-time capacity;
- Chance to transition into a full-time role as business needs grow;
- Ongoing training and support to develop your skills.

Waste Control Services has been a trusted name in the industry for over 30 years. If you're passionate about supporting sustainability and keeping operations on track, we’d love to hear from you.

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