Service Writer

2 weeks ago

St Albert, Canada Cranky's Bike Shop Full time

**Get to know us**:
At Cranky’s our mission is simple: helping riders get the most of their cycling experience. We believe that a cyclist doesn't fall into a cookie-cutter mould. Our stores offer a wide selection of bikes, including e-bikes, mountain bikes, road bikes, and more. We carefully select gear that is necessary for one’s riding needs.

**Our Culture**:
No matter what style, biking is our passion. We believe in team building through group staff rides and engaging in cycling related volunteer opportunities in the Edmonton area. We pride ourselves on being inclusive and welcoming riders of all abilities into our team. Teamwork, honesty, and professionalism are values we look for in potential team members.

**Who you are**:

- You are energetic and positive
- You work well in a team environment
- You are excited at the opportunity to learn something new
- You love a challenge. You know how to handle the toughest situations with patience and a positive attitude
- You are a quick thinker in a fast-paced environment
- You have the perfect balance between friendliness and professionalism when handling customers
- You love biking and other outdoor activities

**What you’ll do**:

- As the first point of contact in the service department, you will be writing work orders for bikes brought in for repair
- Advise customers when parts need to be replaced and recommend service that will allow the bike to perform better
- Write detailed work orders that highlight issues with the bike, recommended servicing, parts needing to be replaced, and commenting on any other details the mechanic would need to know before working on the bike
- Checking over new bike purchases and installing accessories
- Ability to perform most till related jobs such as: special ordering parts, loading gift cards, etc.
- Performing most minor adjustments and installations

**What you’ve done**
- **Education Level-** High School Diploma or equivalent
- **Prior Experience**:

- Not required but is an asset. Must be mechanically inclined and willing to learn new skills. MUST have one year of customer service experience.
- **Specific skills**:

- Attention to detail and time management. Ability to conduct themselves in a professional manner with both customers and coworkers.
- **Personal characteristics-** Able to work under pressure and handle tight deadlines. Must have a positive attitude and be driven to assist every customer and recommend the best service options available for their bicycle.
- **Physical abilities
- **Can lift boxes or items around 30 pounds and is comfortable working on ladders.

**What you’ll receive**
- Competitive Wages
- Comprehensive Training
- Vacation pay is added to each paycheque
- Great discounts through Cranky’s and our distributors
- Unlimited learning opportunities

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Salary**: $19.00-$21.40 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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