Sales Manager

1 week ago

St Paul, Canada Whitecloud Mechanical Full time

**Sales Manager / Writer Manager**

**About Us**: At Whitecloud Mechanical, we pride ourselves on transparency, integrity, and top-tier customer service. Our growing team is committed to efficiency, honesty, and quality workmanship. We’re looking for a motivated **Sales Manager / Writer Manager** to lead our front counter sales team and ensure our shop runs smoothly.

**Position Overview**

**Key Responsibilities**
- **Team Leadership & Management**
- Supervise, coach, and motivate a small sales team to meet sales targets and service standards.
- Maintain and enforce company policies, values, and systems.
- Partner with ownership on scheduling, payroll inputs, and performance management.
- **Sales & Customer Experience**
- Sell recommended repairs and services using proven processes and best practices.
- Monitor team sales performance, provide feedback, and lead by example.
- Ensure all customer commitments are honored and issues are resolved quickly.
- Address customer complaints and negative feedback professionally, aiming for long-term satisfaction.
- **Workflow & Shop Operations**
- Work closely with the foreman and technicians to balance workloads and maximize efficiency.
- Monitor shop workflow through software systems and workflow boards.
- Step in as needed — whether running a shuttle, helping at the counter, or assisting customers directly.
- **Cost & Quality Control**
- Keep expenses in check while maintaining quality and service standards.
- Identify ways to improve processes, efficiency, and profitability.

**Qualifications**
- **Management Experience**: 2+ years in a management or supervisory role.
- **Sales Experience**: 1+ year in sales, preferably automotive or service industry.
- **Strong Communication**: Able to communicate clearly in person, over the phone, and in writing.
- **Organized & Focused**: Thrives in a fast-paced environment with constant activity.
- **Basic Math Skills**: Confident with calculations, estimates, and handling invoices.
- **Valid Driver’s License**: Able to operate customer vehicles safely.

**What We Offer**
- Competitive salary with performance incentives
- Ongoing training and professional development
- A supportive, team-first culture
- Opportunities for growth as we advance our operations
- Extended health and dental benefits (after probationary period)

**How to Apply**

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$150,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Relocation assistance
- Vision care

Work Location: In person

Expected start date: 2025-10-01

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