Host/hostess

Job Title: Host/Hostess

Location: Queen’s Harbour

Opening: Spring 2025

At **Queen’s Harbour**, we’re not just a restaurant—we’re a movement to redefine hospitality. Our team is passionate about MediterrAsian cuisine and driven by heart and hustle. We create unforgettable dining experiences with a focus on respect, loyalty, and empowerment. If you’re looking to grow within the hospitality industry and become part of a legacy in the making, Queen’s Harbour is the place for you.

**Position Overview**:
As a Host/Hostess at Queen’s Harbour, you are the first point of contact for our guests, setting the tone for their entire dining experience. You are not just greeting guests—you are an ambassador of our vision, delivering an exceptional and welcoming atmosphere. Your role is to manage the flow of the restaurant, ensure guests feel valued and cared for, and support the team in delivering impeccable service. You will be an essential part of cultivating connections, fostering a warm environment, and embracing each moment with enthusiasm.

**Responsibilities**:

- ** Deliver an Exceptional Experience**: Greet guests warmly as they arrive, ensuring a positive first impression and seamless seating experience.
- ** Create a Welcoming Atmosphere**:Keep the dining area organized, clean, and inviting for guests, making sure the environment is always conducive to a great experience.
- ** Manage Guest Flow**:Efficiently seat guests while considering wait times, special requests, and optimal table assignments.
- ** Be a Menu Maestro**:Provide guests with information about the menu, daily specials, and offer recommendations when needed.
- ** Facilitate Communication**: Coordinate between guests, kitchen, and service team to accommodate requests, reservations, and dietary needs.
- ** Support Service**:Assist servers and other staff by ensuring guests have everything they need during their wait, maintaining smooth transitions throughout the dining experience.
- ** Stay Proactive**:Monitor the dining room, anticipate guest needs, and assist the team in maintaining a fast-paced yet organized environment.
- ** Close with Care**: Thank guests as they leave, ensuring they had an exceptional experience and inviting them to return.

**Qualifications**:

- Strong Communication Skills
- Customer Service Focused
- Organized & Efficient
- Basic Math Skills
- Hospitality Experience

**What We’re Looking For**:

- Passionate About Hospitality and a genuine interest in creating memorable experiences and providing exceptional service.
- Energetic, Positive, and ready to thrive in a dynamic and fast-paced setting while keeping a smile on your face.
- Great Communicator and loves engaging with guests and teammates while making connections.
- Quick on Your Feet, Organized, efficient, and able to stay calm under pressure.
- Team Player, Valuing respect, loyalty, and professionalism in every interaction.
- Bonus Points if you have a great sense of humor, the ability to make guests feel like VIPs, and a knack for multitasking

**Why Join Queen’s Harbour?**
- Be part of an innovative restaurant redefining hospitality.
- Opportunities for growth and career advancement in a dynamic, supportive environment.
- Work alongside passionate individuals who value creativity and excellence.
- Enjoy a culture built on respect, empowerment, and continuous growth.

**Benefits**:

- Vacation Pay
- Friends & Family Discount
- Food Discount
- Ongoing Food and Beverage Training

The New Era of Restaurant Hospitality

Pay: $20 - $22 / hour

Pay:

- Tips

**Benefits**:

- Employee discount

**Job Type**: fulltime, parttime

Schedule:

- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift

Education: High school degree

Work location: On-site