Host/hostess

1 week ago

Toronto, Canada Soluna Full time

**Restaurant Overview**:
Soluna was designed to be one of the go-to destinations for those looking to escape the norm while in the heart of the city. In the design and operation of our spaces, we bring a cohesive moment between the surrounding community and human experience.

**Job Overview**:
**Key Responsibilities**:

- Greet guests with a friendly and professional demeanor, creating a positive first impression.
- Manage reservations and walk-ins, ensuring accurate table assignments and waitlist management.
- Communicate effectively with guests about wait times, seating arrangements, and any special requests or accommodations.
- Coordinate with servers and kitchen staff to ensure smooth table turnover and a seamless flow of guests.
- Escort guests to their tables and provide menus, offering assistance with any initial questions about the restaurant or menu items.
- Maintain the cleanliness and organization of the host/hostess stand and entrance areas.
- Handle guest inquiries and phone reservations in a polite and professional manner.
- Monitor guest satisfaction during their time in the restaurant and assist with any immediate concerns.
- Provide thoughtful and efficient customer service to ensure a positive guest experience from arrival to departure.
- Adhere to all health and safety regulations, as well as company policies and procedures.

**Knowledge**:

- Understanding of fine dining service standards.
- Familiarity with reservation systems (e.g., OpenTable) is a plus.

**Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking skills.
- Positive attitude and ability to remain composed under pressure.
- A genuine passion for hospitality and guest satisfaction.

**Abilities**:

- Ability to handle high-pressure situations with professionalism.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to stand for long periods of time.
- Ability to work effectively as part of a team.

**Qualifications**:

- Minimum of 3 years of experience as a Host/Hostess in a fine dining restaurant.

**Job Type**: Casual

Pay: $18.00-$20.00 per hour

**Experience**:

- Hospitality: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

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