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Guest Experience Specialist

2 weeks ago

Calgary, Canada Kramer Mazda Full time

**Guest Experience Specialist (Post-Sale)**

Kramer Mazda is immediately seeking a Guest Experience Specialist to join our growing team.

At Kramer Mazda, we are more than just a dealership, we are part of an exclusive club of driving enthusiasts who believe that the experience comes before the transaction. We are passionate about our product and take pride in the quality of our work. We believe in people working together towards a common goal, with a shared vision, intent on doing the best job possible.

Our guiding principle at Kramer Mazda is that people come first. That's why we offer a diverse work environment that encourages professional and personal growth.

**Position Summary (duties include but are not limited to)**:

- Greet all customer as they enter our clubhouse and build rapport
- Provide a welcoming and exciting delivery experience
- Guide clients through the features and operation of their new vehicle
- Verify vehicle information, add-ons, accessories and detail quality before delivery of vehicles to ensure customer satisfaction
- Obtain customer testimonies through camera and customer experiences through the feedback form
- Maintain professional appearance and an organized/clean work environment
- Prepare deal folders and maintain brochures/other materials
- Complete other assignments and job duties as required

**Requirements**:

- Valid Alberta Driver's License and clean abstract
- Strong attention to detail
- Thrive in a fast-paced environment
- Available to work Monday to Thursday: 11am -8pm, Friday:8:30 am - 6pm

If this sounds like the ideal career for you, we would love to meet you

We would like to thank all applicants for their interest, however only those selected for an interview will be contacted.