Bilingual Customer Service Representative

**Training starts on June 20th - 1000$ retention bonus**_

Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a dynamic team as a bilingual customer service representative

**How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment with a relaxed, casual dress code
- Benefits after 30 days
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Tuition reimbursement program
- Gym membership corporate rates
- Volunteering opportunities
- Safe place for the LGBTQIA2+ community

**Important information**:

- Schedule: 37,5hr per week, on a rotational basis, 365.
- Work from the office: 7250, Mile End St. Montreal
- Salary: 20$/h

**What you will be contributing to the team**:

- Assist in the training of new merchants.
- Identify and address customer inquiries regarding accounts.
- Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation.
- Appropriately utilize internal systems and resources to accurately and effectively serve customers, and interpret merchant data.
- Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.
- Educate merchants on policies, procedures, and products.
- Accurately document customer conversations in appropriate systems.
- Timely escalation of all department and system issues using the established reporting protocols.
- Interact and liaise with various support groups within Global Payments in relation to resolution of a merchant concern.
- Successfully complete additional skills training as required/requested.

**Who you are**:

- Someone with 6-12 months of employment experience, preferably in a similar position.
- Bilingual in English and French.
- Available to work on a rotational basis, 24/7, 365.
- A High School Graduate.
- A great helper and listener.
- Able to maintain customer service standards during high-pressure situations.
- A positive member who loves to learn and share new things.
- A strong communicator with great interpersonal skills.
- A problem analyzer and solver by gathering relevant information systematically.
- Able to work independently and make quick and accurate decisions.
- Someone with strong analytical skills to troubleshoot issues.

**Who we are**:
Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)
- English (required)