Customer Service Representative

7 days ago

Québec, Canada Dusco Full time

We are a growing door manufacturer located in the East End seeking a qualified and motivated customer service representative. Exciting opportunity to work with major retailers and gain first-hand experience in the e-commerce world.
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference at a later date.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products inside and out to be able to answer any questions from customers.

**Job Types**: Full-time, Permanent

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

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