Change Management Consultant

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

**This posting will close June 23rd at 9:00am ET. Applications will be reviewed on a rolling basis.**

**General Description**:
Implementation & Training Services helps new and existing clients successfully onboard and launch with D2L products.

As a **Change Management Consultant**, you will serve as a trusted advisor to clients at any point during their Brightspace journey, including implementation and adoption. You'll lead change management strategy development, stakeholder engagement, communication planning, and training enablement with clients from across industry segments. Your goal is to ensure clients not only adopt our platform, but fully embrace the transformation it enables across their organization. To ensure success as a Change Management Consultant, you should have sound knowledge of change management best practices, especially with regards to technology adoption.

**HOW WILL I MAKE AN IMPACT?**

Consulting services
- Support transitions to (and growth of) the online learning platform that align with client goals, timelines and constraints, driving value to clients
- Develop organizational readiness and change management plans, creating targeted strategies and materials that align with client goals, organizational structures, and implementation timelines to ensure successful enablement, launch and adoption
- Design communication plans to drive user engagement and adoption, with clear, empathetic, and persuasive messaging to address fears, misconceptions, or resistance to change
- Develop and track KPIs to assess change effectiveness through the engagement of key stakeholders, leveraging tools such as workshops and interviews
- Provide recommendations based on qualitative and quantitative data to further enhance change success.
- Support clients in developing ongoing engagement strategies such as Communities of Practice

Account Strategy
- Work closely with account managers to help clients define solutions
- Act as a client champion, sharing feedback internally to help shape the product and future client experiences
- Collaborate with training teams to develop customized learning paths
- Identify adoption barriers and work collaboratively with Customer Success, Product, and Implementation teams to overcome them
- Assist in risk identification and mitigation

Sales Support
- Support and participate in sales and go to market activities
- Demonstrate thought leadership regarding change management within and outside of D2L, through resources like blog posts and whitepapers, and engagement in webinars and conferences

Process Improvement
- Contribute to the development of change management best practices, toolkits, and resources
- Recommend and assist with the implementation of process enhancements to better meet the needs of our clients

Enablement and Upskilling
- Document methods and practices demonstrating the value and approaches of change management
- Maintain an up-to-date knowledge on current practices and emerging trends in change management, especially with regards to technology adoption and the EdTech space
- Maintain an up-to-date knowledge of professional education organization standards
- Share your knowledge across D2L to upskill other team members

**Please Note**: This is a client billable role. This means that each week you will be required to fill out a timesheet for time spent against each client engagement as well as time spent on internal initiatives. The majority of your time will be spent on customer work.

**WHAT YOU'LL BRING TO THE ROLE**:
**Key Competencies**:

- Ability to instill confidence and influence client decisions in a consultative manner as a trusted advisor
- Ability to deliver quality, professional presentations, workshops, and individual consultations, synthesizing insights and presenting findings in a clear and structured way
- Strong knowledge around leading technology change
- Direct work with strategic planning, change management, and organizational readiness and significant knowledge of change management