Customer Service Coordinator
2 weeks ago
The role of the Service Coordinator is to coordinate the completion of service work on the kitchen installation in order to adequately prepare each lot for pre delivery inspection (PDI) by the home owner as well as provide ongoing customer service.
Responsibilities include but are not limited to:
- Manage customer enquiries regarding products, service, installation and accounts.
- Schedule and track service appointments with customers and service technicians.
- Scan and archive service documents into system
- Analyze and update deficiency lists
- Generate purchase orders for builder customers
- Review and ensure accuracy of chargeable orders and manage budgets
- Daily/weekly service updates to customers and management
- General office duties as assigned
Education/Experience:
- College Diploma in Architectural Technology or Design
- 2-3 years working experience in cabinetry, construction or builder environment preferred
- Excellent oral and written communication skills
- Ability to multitask, problem solve and deal with difficult customers
- Strong computer literacy including Microsoft Office
- Comfortable with learning new systems easily
- Superior organizational and time management skills
Work Schedule: Monday to Friday 7:30am - 4:00pm
**Salary**: $42,000.00-$46,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
- Wellness program
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
- kitchen Design: 1 year (preferred)
Licence/Certification:
- Landed immigrant or Canadian Citizenship (required)
Shift availability:
- Day Shift (required)
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