Customer Service Coordinator

2 days ago


Mississauga, Canada Staffix Professional Staffing Full time

Our client, a global leader in equipment manufacturing and distribution, is looking for a Customer Service Coordinator to join their team.

**Responsibilities**:

- Provide assistance and support for internal and external teams
- Act as first point of contact for all interactions into the department
- Triage and direct concerns internally, for resolution
- Produce invoices, credit notes, returns and warranty paper work as required
- Maintain records of all activities

**Qualifications**:

- 2+ years experience in a busy commercial customer service environment
- Background in Business Administration or Customer Service preferred
- College or University level Business Administration an asset
- Critical thinking - ability to think on your feet and react to unplanned situations
- Customer Service - ability to maintain composure and decorum with challenging customers or situations
- Time management & organizational skills
- Knowledge of Microsoft Office Suite & Salesforce CRM (and cloud based service systems)
- Excellent verbal and written communication

**The Offer**:

- $45,000 - 55,000
- Full benefits
- Company matched RRSP
- Vacation + paid sick days

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer service: 2 years (required)


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