Production Coordinator

They say you only get one chance to make a great first impression. In the past, job seekers, people like you, had to rely on their resume to make the first impression and resumes are notoriously bad at summing up a human being.

TPS Promotions & Incentives is an international award winning, innovative and reliable supplier of promotional products, incentive programs, print, POP, fulfillment and e-store solutions. We provide promotional solutions for industry leading, progressive brand-oriented companies providing measurable results against strategic sales, marketing and HR objectives.

Are we the right fit for you?

We’re an entrepreneurial team - a flat organization that offers lots of autonomy and flexibility to be excellent at your job. If you’re an entrepreneurial, customer centric, solutions type, you’re gonna love it here. If you love the routine, rigor and structure of a large organization, you probably won’t. We’re looking for a full-time, long-term employee and we’ll hire as soon as we meet the right person.

You are a go getter, you will want to learn as much as you can and master your role. Lastly, you’re a team player with a can do attitude. You believe you can make a difference and be an excellent brand ambassador for our business with customers.

We’re a small team and we have tons of fun together. Aside from a chance to build something awesome and to work in a great environment, we’re offering:

- Dog-friendly work environment
- Paid birthday day off
- Paid sick days for full-time employees
- Reimbursement of eligible tuition/education fees
- Internal job posting program with employee referral bonus

**What is the role?**

If you enjoy playing a critical role managing lots of balls in the air and acting as a bridge between outside business partners and your internal team, then by all means read on As a Production Coordinator you would be responsible for processing all drop-ship/special orders and assisting Account Managers in processing client ordering requests.

**What will you do?**
- Completed detailed order entry, prepare sales order confirmations to clients and follow-up to confirm receipt;
- Work with clients to record and resolve any issues or changes to orders;
- Follow-up with suppliers for art proofs, pre-production samples as required for order and send to client for approval;
- Create packing slips as required and confirm the order ship date with the supplier;
- Review shipping records to obtain any additional freight, duty or brokerage charges;
- Prepare sales orders for Account Manager approval before final fulfillment for invoicing;
- Prepare and submit client reports as required;
- Coordinating in-bound freight (and possibly import duties and brokerage fees for import orders;
- Coordinating quality assurance inspections, lab testing, QC inspections as required;
- Assist with coverage of Receptionists’ lunch hour;
- Other duties as assigned.

**What will you need to succeed?**
- 1 year of related customer service, order production and order fulfillment experience;
- Experience in roles that require a significant level of attention to detail;
- Excellent organizational and time-management skills;
- Ability to multi-task, managing many projects with accuracy, each with critical time lines in a fast-paced environment;
- Exceptional customer service approach;
- Comfortable corresponding and speaking with internal stakeholders, clients and suppliers at various levels of authority;
- Works well in a collaborative team environment;
- Excellent oral and written communication skills;
- Knowledgeable of MS Office suite & and general comfort using different web-based technology.

TPS Promotions & Incentives is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.

TPS Promotions & Incentives is an equal opportunity employer and we would like to thank all applicants for their interest.