Agent - Passenger Services

4 days ago

Montréal, Canada Air Inuit Full time

**AIR INUIT CORPORATE PROFILE**

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond
- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

**POSITION OVERVIEW**

**DUTIES AND RESPONSIBILITIES**
- Ensure irregular operations coordination in regards to customer service;
- Rebook passengers in case of bad weather or operational circumstances;
- Answer queries from customers concerning flight loads and service quality;
- Organize group reservations and different trips for tournaments and other activities;
- Verify and react daily to flight loads in order to optimize passenger service;
- Provide daily Meal Orders to Culin-Air;
- Supply to authorized personnel all ticketing services for their transportation in compliance with company policies;
- Follow up on customer satisfaction;
- Executive travel;
- Discounts;
- Other tasks related to the passenger services department.

**QUALIFICATIONS**
- Have pertinent experience with Air Inuit’s operational policies and passenger services policies;
- Be familiar with the Nunavik territory as well as company characteristics;
- Be bilingual (French/English) and have the ability to speak Inuktitut would be a complementary asset;
- Be familiar with reservation systems (Hitit would be an asset);
- Be familiar with Word, Excel and Office;
- Have team spirit;
- Be focused on customer satisfaction.

**EMPLOYMENT CONDITIONS**
- Modified work schedule:

- Weekends on rotation (06:45-18:00)
- Working hours between 7:00 and 18:00.

**COMPENSATION**
- Compensation and benefits are determined in accordance with corporate policy;
- Annual salary starting at $45,890.
- Priority will be given to internal applicants.

**BENEFITS**
- An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
- A group insurance plan (life, medical, dental, short
- and long-term disability);
- A 3-week vacation allowance (6%);
- Company profit-sharing;
- Telemedicine program for employee and family members;
- Employee Assistance Program (EAP) for employee and family members;
- A retirement allowance program;
- A program of flight privileges and discounted travel with several airlines around the world;
- Various innovative recognition programs.

**APPLICATION**

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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