Technology Implementation Manager

4 days ago

Sherbrooke, Canada Wolters Kluwer Full time

Job Description Summary

Requires specialized depth and/or breadth of expertise and technical knowledge in the discipline of technology implementation consulting. Works independently, with guidance in only the most complex situations. Interprets business challenges and recommends best practices to improve technology products, or to improve processes or services through applicable technology. Provides senior-level technology solutions and integration services through consulting project activities to external clients. Works with clients to identify technology solutions to meet their business needs, understand system configuration requirements and software specifications.

Delivers consulting services to include project management for implementation, data migration, testing, and client training.

Provides input to product teams for areas of product enhancements. Interprets business challenges and recommends best practices to improve technology products, or to improve processes or services through applicable technology. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions. Leads functional teams or projects in solving complex technical problems with moderate resource requirements and risk.
- This role can be based anywhere in the US or Canada, on-site as the business/clients require._

**Job Description**:

- Key Responsibilities_
- Ensure quality deliverables from development teams to the professional services team
- Lead Product Release Testing efforts to ensure quality products can be successfully deployed and delivered to customers
- Lead the team responsible for the testing efforts
- Ensure best practices are being followed on all projects for environment setup, unit testing, product packaging, and automated build integration
- Coordinate with the cloud operations team to identify and mitigate any technical issues that may potentially impact delivery of the new releases
- Provide clear direction to distributed technical teams on solutions throughout the implementation cycle
- Ensure efficient coordination on multiple projects with distributed internal and external teams
- May serve as an informal resource for colleagues with less experience
- Key Requirements_
- Bachelor’s Degree or equivalent relevant experience
- 5+ years working in a client-facing or consulting role or other equivalent experience
- Specialized depth of expertise related to technology implementation
- Wide range of experiences and advanced technical acumen serving as an advisor to management
- Experience working as a senior member or team lead on large, complex projects
- Strong understanding of best practices and how to differentiate software capabilities within a competitive market
- Demonstrated analytical and problem-solving skills with ability to identify innovative solutions
- Ability to drive projects forward while providing guidance to more junior members of the team
- Strong interpersonal and communication skills with an ability to maintain positive working relationships
- The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business.

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