Business Support Administrator

The Business Support Administrator is an organizational shared service that delivers clerical support to various departments while providing convenient, accessible service to the community through the delivery of a wide range of information and transactional services that result in a positive experience. Services include professional front-line customer support and service, payment processing, document management and ensures the efficient operation of the office.

**Core Responsibilities**:

- Process and accept payments for permits, licenses, dog tags and other point of sale transactions; Distribute and or coordinate to issue related documents, permits, licenses, tags etc. for services;
- Coordinate with appropriate department regarding delivery of services delivered from front counter (eg. Building, Fire, Finance etc.);
- Maintain bulletin boards, information rack, brochures/flyers, mailboxes, kitchen stock, telephone messaging system, office equipment, process incoming/outgoing mail and coordinate with external service providers as needed (Bell, IT Support, Staples, Website provider etc);
- Perform varied administrative and clerical tasks, including conducting research, preparation of correspondence, records system maintenance, data entry, filing, mailing lists, maintaining and updating forms/documents/spreadsheets, ordering and managing required supplies, and assistance with all aspects related to the administration of services;
- Support the tendering process, post advertising and notices, and enter tax and miscellaneous payments;
- Monitor and update the municipal website weekly to ensure current information is posted; ensure pertinent information is readily available;
- Operate office equipment and computers utilizing a variety of software packages, using advanced formatting functions, macros, mail merges etc.;
- 1 - 2 years of administrative/clerical experience specifically related to the job duties including records management, preparing correspondence, coordination with departments and handling customer inquiries in person, by telephone and in writing.
- Grade 12 High School Diploma or equivalent.
- Experience providing exceptional customer service to various stakeholders including residential and commercial customers.
- Excellent interpersonal, communication and conflict resolution skills, demonstrated tact and professionalism when dealing with the public and internal interactions.
- Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of services.
- Strong time management skills with the ability to work on numerous tasks and projects simultaneously with frequent interruptions.
- The ability to manage the lifecycle of longer-term tasks/items, ensuring required documents, milestones and coordination are properly handled before moving to next phase and eventual completion of task/item.
- Detail oriented with superior organizational and prioritization skills.
- Advanced skills with office equipment, including photocopier/printer, facsimile, point-of-sale system, scanners, telephone system etc.
- Analytical skills with the ability to work with figures and balance cash transactions.
- Constantly strive for higher goals and performance standards through the encouragement of innovative practices, technology and further learning and development opportunities.
- Ability to attend meeting, training, committees that may fall outside of regular business hours.
- Ability to maintain and protect confidentiality and privacy where necessary.

**Preferred**:

- Diploma in Office Administration or a related field
- Experience with Dynamic Great Plains software
- Accounting and/or bookkeeping knowledge
- We thank all applicants for their interest. Only those applicants selected for further consideration will be contacted. Wellington North is an equal opportunity employer. Accommodation for disabilities will be provided, upon request, to support participation in all aspects of the recruitment process. Personal information in relation to the recruitment and hiring process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act._