Manager, Operations

**We Are Access**

We are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

The Operations Manager is responsible for all workflow processes and meeting the goals and objectives of all facilities in the Greater Toronto Area.

**Your Daily Responsibilities**
- Responsible for the efficient, timely and accurate fulfillment of orders, custom requests, processing inquiries, shipping, and inventory control of the centers, in order to meet performance goal and operating guidelines consistent with the facilities' profit objectives and Client Service Level Agreements. Makes recommendations on improvements.
- Continuously review areas of team member responsibility to increase productivity and improve efficiency and counsels and coaches team members as needed.
- Ensure all work is performed by the specified turnaround time through the management of team member workload, schedules, and time off.
- Responsible for team member safety, security of the building, protection of customer’s assets, equipment, and grounds.
- Communicate and interact with team members to optimize task performance while maintaining a high level of morale.
- Responsible for the efficient allocation and utilization of manpower, equipment, and resources for the facilities in the Greater Toronto Area.
- Ensure that measurable standards & expectations for each position in departments are written and updated frequently. Keeps all commitments, operates with integrity, and promotes “open book” management style.
- Train team members in key job skills including, but not limited to systems, workflows and procedures.
- Provide leadership to the team by setting a personal example for others to emulate and motivates and mentors team members.
- Continuously monitor team member performance and counsels R/C and Transportation Specialist Team Members when performance issues arise and conducts performance reviews of team members.
- Ensure compliance with appropriate OSHA regulations and ensure all accidents and injuries are properly reported.
- Follow through on daily operational tasks relating to the centers including, but not limited to, maintaining appropriate inventory, completing R/C audits, managing the destruction process for all clients, authorizing vehicle rentals, facilitating Perm-Outs, completing the weekly productivity tracking worksheet, and facilitating accurate TQM’s for all new clients.
- Purchase capital equipment, as well as non-capitalized operational equipment over $100.
- Communicate regularly with the Senior Market Leader to notify her of any potential issues, including but not limited to those relating to your job, or those relating to the client.
- Ensure the facilities pass annual audit process.

**More About You**
- High school diploma or equivalent required.
- 6-8 years past work experience in data protection operations required.
- At least 3 years prior experience leading service-oriented teams required, with a focus on writing performance appraisals, administering the disciplinary process, and mentoring employees.
- Strong and effective communication skills, both oral and written.
- Proficient in the use of third-party software and systems used in the operations environment.
- Must have supervisory skills and proven work experience in team-oriented, participative management environment.
- Strong attention to detail.
- Strong customer service skills; values customers and communicates with them in a professional
manner.
- Ability to work collaboratively in a team environment.
- Ability to adhere to and enforce all security procedures.
- Must have the ability to guide and educate team members on daily activities and lead by example.
- Ability to multitask and prioritize competing demands.
- Ability to build strong working relationships.
- All qualified applicants will receive consideration for employment._