Medical Office Assistant

**Join us in changing our patients’ lives for the better**

Since 2013, Glenwood Radiology has made its mark in providing quality diagnostic imaging services to its patients and referring physicians throughout Edmonton & surrounding areas, including rural Alberta. We offer image-guided pain management, breast imaging, mammography, X-ray, bone density, general ultrasound, MSK ultrasound, OB ultrasound, and more. We provide prompt patient access, quality service, timely reports, optimal patient care in a sage and caring clinic environment.

We are looking for a Medical Office Assistant with experience working in _**DI (Diagnostic Imaging) Clinics, and having billing experience will be an asset**_

**Opportunities We Provide**:

- Enjoy doing what you love & loving what you do
- A great position where you really can make a difference
- A positive, fun, team-first atmosphere while changing patients’ lives
- Engaging new challenges and endless learning possibilities
- Exceptional extended health benefits plus unique lifestyle perks
- Excellent career advancement opportunities with a successful, growing company and we also provide on-site training to help ensure your success

**Qualifications We Seek**:

- Requirements include multi-tasking, 60 wpm, strong anatomy knowledge, strong patient care, ability to handle a busy environment
- A mature, confident individual who enjoys taking control and leading the charge
- A passion for customer service and building patient relationships
- **Relevant training or experience as a Medical Office Assistant**:

- **A desire to learn new technologies plus savvy computer skills**:

- **Excellent organization and time management skills**:

- **Self-motivated to balance and organize a number of responsibilities in a fast-paced medical environment while ensuring attention to detail, accuracy and efficiency**

**Duties Include**:

- Assisting patients, technicians, sonographers, radiologists, and other team members with varying tasks to ensure the smooth running of the clinic, such as complete patient registrations, appointment bookings/rebooking’s, cancellations, equipment cleaning/autoclaving, cleaning patient rooms and other necessary duties.
- Booking all Diagnostic Imaging, Breast Imaging, Bone Densitometry, and Ultrasound appointments, Pain Management, etc.
- Completing tasks for all modalities and services diligently and accurately, which include Bookings, Re-Bookings, Appointment Reminders, Follow Ups, Requisition Intake etc.
- **Billing Responsibilities**:

- Conducting Billings Submissions: Performing conventional submissions at regular intervals as per the provided scheduling by the administration.
- Blanket Throughput Quality Control: implementing and overseeing comprehensive quality control across all submissions from RIS to Alberta Health and other third-party accounts.
- Proofreading Billing Fees: making sure that all billing fees are correct, appropriate, and justified in all PACS wrappers.
- Management of Rejected Claims: proactively address all rejected claims and their root cause by taking necessary steps to resolve them promptly. Provide reports on the rejected claims in a standardized format as per administration, alongside initiating and responding to any dialogue/discussion needed to discuss these with management as needed.
- Compliance and Regulatory Adherence: to keep versed and remain up to date with the newest, verified billings schedule released, along with regulations, policies, and guidelines, and ensure compliance with relevant regulatory requirements set forth by the Alberta Government, Alberta Medical Association, and College of Physicians and Surgeons of Alberta.
- Documentation and Reporting: Maintaining comprehensive documentation of billing audit activities, including findings, actions taken, and outcomes. Generate regular reports to track billing accuracy, identify trends, and provide insights for process improvement initiatives to administration.

Pay: $20.00-$25.00 per hour

Expected hours: 35 - 44 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Medical office experience: 2 years (required)

Work Location: In person

Expected start date: 2024-10-14