Inside Sales Representative

**Let’s unpack this - Who are we?**

**About Marks Supply**
Since 1962, Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit markssupply.ca.

**Job Summary**

**Duties & Responsibilities**
- Provide accurate and timely quotes, proposals, and pricing to customers and contractors.
- Process purchase orders and coordinate with operations to ensure timely delivery.
- Develop strong customer relationships by acting as a trusted advisor for HVAC and plumbing solutions.
- Cross-sell and upsell complementary products (e.g., filters, fittings, accessories).
- Assist customers in product selection by interpreting specifications, drawings, and technical requirements.
- Collaborate with outside sales representatives and manufacturers to close deals.
- Maintain accurate records of sales activities, pipeline opportunities, and customer interactions in the CRM.
- Stay informed on new products, industry regulations, and seasonal market trends.
- Proven experience in inside sales, customer service, or technical support (preferably in HVAC, plumbing, or building materials).
- Strong technical aptitude with the ability to learn HVAC and plumbing product lines quickly.
- Excellent communication and negotiation skills, with a customer-first mindset.
- Proficiency in CRM and ERP systems (Salesforce, HubSpot, Epicor, Infor, or similar).
- Ability to read and understand technical documents, spec sheets, and product catalogs.
- Highly organized with attention to detail and the ability to manage multiple priorities.
- Prior experience supporting contractors, distributors, or facility managers.
- Knowledge of HVAC systems (split units, VRF, chillers, boilers) and plumbing systems (piping, pumps, fixtures).
- Familiarity with quoting software and supply chain/logistics processes

**Qualifications**
- Bachelor’s degree in business, Construction Management, or related field (or equivalent experience).
- 3 or more years experience in sales or business to business selling role.
- 3 or more years’ experience with HVAC.
- Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities. Aptitude for mathematical operations and numerical analysis.

**Physical Demands & Work Environment**
- This full-time position requires approximately 40 hours per week and including regular physical and sensory activity, including:

- Bending, lifting, and carrying materials weighing up to 50 lbs.
- Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
- Continuous use of fingers, hands, and arms for computer and office-related tasks
- Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
- Regular verbal communication via phone and in-person interactions (up to 6 hours daily

**What We Offer**:
We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

- Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective on your first day
- Life insurance, plus short
- and long-term disability coverage
- Paid time off - vacation, holidays, and personal days
- Employee Assistance Program (EAP); Employee discounts, and much more

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