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On Call Coordinator

2 weeks ago

Halifax, Canada Home Instead Full time

On-call Service Coordinator & Caregiver

As On-call Service Coordinator & Caregiver for Home Instead (ob 3337989 Nova Scotia Limited), your time will be shared between working at home a couple evenings a week and a couple weekends a month and working out in the field assisting clients with activities of daily living.

**As a member of Home Instead's team, you will receive**:

- Job training - initial and ongoing
- Flexible schedule
- Health insurance - group medical benefits with employer contributions
- Personal satisfaction - your job will make a difference in someone's life
- Supportive team environment

**About you**:
Whether you have life experience or formal training, if you are dependable, compassionate and are known for your common sense, you can impact the life of a senior and their family more than you could ever imagine. You are extremely reliable and present yourself in a professional manner every day. Whether it is on the phone or in-person, helping your team or your client makes you feel great

**Job Requirements**:
The On-call Service Supervisor will work closely with the Staffing Coordinators to provide the highest quality service to clients.
- Sound judgement and decision-making skills
- CCA certification is an asset but not required
- Own vehicle and valid driver's license

**On-call responsibilities**:

- Ensure outstanding customer service by scheduling and coordinating care.
- Review evening or weekend schedule and any trouble spots that might arise.
- Answer each call in a professional and timely manner.
- Monitor and check missed clock ins and clock outs.
- Communicate with care professionals and clients regarding any scheduling changes.
- Monitor, mediate, and record client and caregiver activity and follow-up on assignments.
- Contact escalation person when questions arise about clients or caregivers that require input.
- For your weekend rotation, ensure all open visits from Friday at 5pm to Monday 5pm are filled.
- Leave specified on-call weekends free of firm commitments/appointments where you will be unable to answer the phone in a professional manner.

While visiting clients you will assist them with activities of daily living including:

- Companionship and conversation
- Light housekeeping tasks and meal preparation
- Medication and appointment reminders
- Accompanying clients to appointments
- Dementia and Alzheimer's support
- Personal Care
- Mobility assistance
- Palliative Care

**Job type**: Full-time, Part-time

Learn how a career with us can be much more than just a job. Home Instead: To us, it's personal.